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Constellation

Washing Machine Rusting

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Hello, the area near the soap dispenser on my top loader is rusting. I have never had a washer rust like this. This is not okay. Please let me know what my options are for repair! Thank you

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Constellation

Washing Machine Rusting

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Purchased a new washer from in 2018 and it's now rusting. How can this expensive washer only last 2 years??

 

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Constellation

Re: Washing Machine Rusting

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Spoke with Samsung and was told this would be a chrged service call. They had a recall in 2016 for this issue and hen came out with new models that have the same issue. It's very disheartening that they're making a product with the same problem as before and now correcting it for customers.

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting

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Sorry to hear you're experiencing this. If you would like for us to research your particular symptom further then please send us the following information below via PM and we can look into this for you.  http://bit.ly/2ihPL97

 

 

 

  • First and Last Name:
  • Complete Model Code:
  • Complete Serial Number:
  • Physical Address:
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  • Place of Purchase:
  • Pictures of the Rust:

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Washing Machine Rusting

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We purchased our Samsung Washer / Dryer combo in NOV 2015. A year later there was the recall. We did not have the machine recalled as we do not do a lot of heavy loads, and just using the delicate cycle worked for us. However, this machine is now only 5 years old and is rusting around the top left hinge and the soap dispenser tray. Looks like a car from the Rusteze group at Disney. This is not acceptable as I have scene many other posts about rusting of these VERY expensive and premium washers. Can someone please let me know how to have this handle via a Samsung warranty fix. I am not paying for a repair on something that is only 5 years old and is supposed to be able to last 10 years.

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Asteroid

Washing Machine Rusting

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My washing machine is only 4 years old and i am getting rust on my clothes from the machine rusting out in the bleach tray and near the detergent tray.

  I saw that you did a recall on some of the machines and i would like mine repaired or replaced as well.  My serial #<HIDDEN>

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Constellation

Re: Washing Machine Rusting

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Yeah, what you have is just the beginning. I purchased two Samsung top-load washers in the past 7 years and will never buy another one again. The first one was recalled due to spin cycle issues and the rebate was so pitiful that I had to purchase another Samsung washer to even recoup 30% of my cost. Fast-forward 2 months after the warranty expires and there is rust growing around the bleach dispenser even though I rarely use bleach and am careful about wiping it dry afterwards. Samsung will do nothing to repair or compensate because the warranty has expired. There is even a class-action suit against them for this because so many customers are experiencing the issue (Google it if you have doubt). We are all stuck with these expensive washers with no customer service. Once the rust has expanded, it gets into the wash load and your clothes are covered with it. I will never puchase another Samsung appliance again after being burned twice. 

Rust is eating my washerRust is eating my washer

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Constellation

My Washer is badly rusted and is only 3 1/2 years old

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I notice brown stain by the detergent filler about a year ago but it was tiny and I thought nothing of it. This morning, my wife is telling me the paint around the tub is bubbling up and small pieces fell into the tub that is when I realize how bad the rust is. how can this happen to a 3 1/2 years old washer? My last Bosch washer lasted over 10 years and I only got raid of it becuase I wanted to be able to do large load due to increase in family size, what a mistake. 

I am thinking about applying anti rust neutralizer for now and see if I can get some more time out of it, any other suggestion? Thanks in advance. 

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Constellation

Re: My Washer is badly rusted and is only 3 1/2 years old

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Follow up

i got the rust neutralizer and started to do some sanding and realized the rust is way worse than I thought. Basically the entire top area all along the edges are rusted and started moving downward. 

I still sanded the area What ever I can get to and applied the neutralizer just for the hack of it hopefully I can get few more washed out of it. 

I have to start shopping for a new washer even though $$ wise is just not a good time to do so but this is something that is needed and have no choice, IT WILL NOT BE SAMSUNG FOR SURE  , BURN ME ONCE AND LESSON LEARNED!!! 

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Samsung Moderator
Samsung Moderator

Re: My Washer is badly rusted and is only 3 1/2 years old

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@ac13    I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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