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userfV3KW9X2FW
Asteroid

Washing Machine Rusting!!!

JUMP TO SOLUTION

After my previous machine was returned under the recall, we decided to stick we Samsung.  We bought the Samsung WA45H7000AW machine in January 2017.  Certainly not a cheap machine!  Not even 15 months later and the top portion around the bleach dispenser is starting to rust out.  Not what I am expecting for such a new machine and especially for the price that we paid.  How can this be fixed? 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

Sorry to hear your having this issue.  We will be taking care of the repair.  Please provide us with the following information below.

 

  • Name
  • Complete Model Code
  • Complete Serial #
  • Physical Address
  • Email Address
  • Home Phone #
  • Mobile #
  • Place of Purchase

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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40 REPLIES 40
Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

Sorry to hear your having this issue.  We will be taking care of the repair.  Please provide us with the following information below.

 

  • Name
  • Complete Model Code
  • Complete Serial #
  • Physical Address
  • Email Address
  • Home Phone #
  • Mobile #
  • Place of Purchase

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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user0VV8ygCUdc
Constellation

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

@SamsungJam wrote:

Sorry to hear your having this issue.  We will be taking care of the repair.  Please provide us with the following information below.

 

  • Name
  • Complete Model Code
  • Complete Serial #
  • Physical Address
  • Email Address
  • Home Phone #
  • Mobile #
  • Place of Purchase

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user0VV8ygCUdc
Constellation

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

@SamsungJam wrote:

Sorry to hear your having this issue.  We will be taking care of the repair.  Please provide us with the following information below.

 

  • Name
  • Complete Model Code
  • Complete Serial #
  • Physical Address
  • Email Address
  • Home Phone #
  • Mobile #
  • Place of Purchase

 

Reply
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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

Please send this information if you can, via private message.  http://bit.ly/2kZXrit

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userTvmNddYM5Q
Constellation

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

washer rust

I also have the rust issue around the soap dispenser and all around the underside of the top.

My washer was part of the recall to support the top and the repair was done on 4/26/2018.

 

The washer info is:

 

Model: WA45H7000AW/A2

SN: <Hidden> 

PURCHASED @ SEARS

 

I would like to get the top replaced as the rust is getting worse and worse and chips of paint are peeling off.

I attempted to attached photo, not sure if it attached.

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Supernova

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

@userTvmNddYM5Q: Please send us a private message to http://bit.ly/2CGMMUe with your phone number, the model number and the serial number of the unit.

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usergOEUgMQmfF
Constellation

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

I have the EXACT same problem that we noticed over the weekend!! All rust around the bleach and detergent dispensers and under the top rim. What's that all about?  Back in October of 2017 I had an issue w/the modulator cap breaking- TWICE.  Now this.  This should not be rusting!!!  There's a big piece of the paint chipped off of mine also. I'm attempting to attach at least one picture.  

78410560_1320102364828436_3398497459708624896_n.jpg

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

@usergOEUgMQmfF We are sorry to hear that could you send us a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userLCim1BJtv3
Constellation

Re: Washing Machine Rusting

JUMP TO SOLUTION

Has anybody here who has had problems with rust around the soap dispenser and bleach dispenser been able to find satisfaction with a solution from Samsung? My top-loading Samsung washing machine (WA45H7000AW/A2) was purchased near the end of 2016 and has had rust developing for a while now. It’s now to the point where little rust pieces will flake off and get onto our clothes. A little over three years is a disappointing life for an expensive washing machine. We just had the recall work done on the brackets, so it’s currently under warranty for one year. As instructed a number of times within this thread, I sent a private message with all the details of my issue 5 days ago; I haven’t received any response yet. Has anybody here had this issue resolved?Snapseed (1).JPGSnapseed.JPG

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