cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

JUMP TO SOLUTION

 

userHD5858rDQW, please send us a private message so that we can look into this for you: Link

Reply
Loading...
Highlighted
Asteroid

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

JUMP TO SOLUTION

Now its 2 years later and the machine is rusted out again all over the dispenser. Corrosion and rusted, looks terrible. Need to buy a new machine so our clothes dont get ruined. Safe to say I dont see a samsung in our future. Sad because the machine still works, but cant deal with the rust 

Reply
Loading...
Highlighted
Constellation

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

JUMP TO SOLUTION

We bought ours in 2017 I think and I just was doing laundry and noticed a chunk of rust as well as rust drip-stains in the fabric softener dispenser.  I have tried to make sure I leave the lid open after running loads of laundry in order to help it dry out and prevent mold/gunk from developing.  A few weeks ago I noticed flakes of brown gunk appearing on my washed clothes and in the washer tub.  I found videos of people dealing with a similar problem and how they disassembled the entire thing to clean it!!  It really bums me out because now I have to inspect my clothes (especially the whites) for any debris so it won't stain!!! And now I have to worry about rust from the inside?? I'm afraid to use it at this point Smiley Sad15958797927175574423346471380061.jpg

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: RUST ISSUE SAMSUNG WASHER MODEL WA48H7400AW/A2

JUMP TO SOLUTION

Thank you for reaching out to us! Have you tried the following:

 

To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles. Perform the recommended procedures below when using the SELF CLEAN cycle.

 

On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.” Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the SELF CLEAN cycle may be damaged. Press Power to turn on the washer. Turn the Cycle Selector to SELF CLEAN (or select Pure Cycle). Press and hold Start/Pause (Hold to Start). After the SELF CLEAN cycle, leave the lid open to dry. The water temperature for SELF CLEAN is set to Hot and cannot be changed. When noticeable residue is present in the washer tub, add 1 cup (8 fl.oz or 240ml) of liquid chlorine bleach to the bleach compartment before you start the SELF CLEAN cycle.

 

Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle. If necessary, run a RINSE+SPIN cycle after the SELF CLEAN cycle has completed to help remove any residual residue. Please be aware that certain usage and environmental conditions may result in residue build-up or odor in the washer tub. Caution: Check the washer tub before using the SELF CLEAN cycle. Remove any water remaining in the tub by running the SPIN ONLY cycle before starting the SELF CLEAN cycle. If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.

 

If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Asteroid

Washing Machine Rusting!!!

JUMP TO SOLUTION

After my previous machine was returned under the recall, we decided to stick we Samsung.  We bought the Samsung WA45H7000AW machine in January 2017.  Certainly not a cheap machine!  Not even 15 months later and the top portion around the bleach dispenser is starting to rust out.  Not what I am expecting for such a new machine and especially for the price that we paid.  How can this be fixed? 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

Sorry to hear you're experiencing this. If you would like for us to research your particular symptom further then please send us the following information below via PM and we can look into this for you.  http://bit.ly/2ihPL97

 

 

 

  • First and Last Name:
  • Complete Model Code:
  • Complete Serial Number:
  • Physical Address:
  • Email Address:
  • Best Contact Number: 
  • Place of Purchase:
  • Pictures of the Rust:

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

@SamsungJam wrote:

Sorry to hear your having this issue.  We will be taking care of the repair.  Please provide us with the following information below.

 

  • Name
  • Complete Model Code
  • Complete Serial #
  • Physical Address
  • Email Address
  • Home Phone #
  • Mobile #
  • Place of Purchase

Reply
Loading...
Highlighted
Constellation

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

@SamsungJam wrote:

Sorry to hear your having this issue.  We will be taking care of the repair.  Please provide us with the following information below.

 

  • Name
  • Complete Model Code
  • Complete Serial #
  • Physical Address
  • Email Address
  • Home Phone #
  • Mobile #
  • Place of Purchase

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

Please send this information if you can, via private message.  http://bit.ly/2kZXrit

Reply
Loading...
Highlighted
Constellation

Re: Washing Machine Rusting!!!

JUMP TO SOLUTION

washer rust

I also have the rust issue around the soap dispenser and all around the underside of the top.

My washer was part of the recall to support the top and the repair was done on 4/26/2018.

 

The washer info is:

 

Model: WA45H7000AW/A2

SN: <Hidden> 

PURCHASED @ SEARS

 

I would like to get the top replaced as the rust is getting worse and worse and chips of paint are peeling off.

I attempted to attached photo, not sure if it attached.

Reply
Loading...