We are sorry to hear about this. We have not received a private message from you. Please send the model and serial numbers to this PM Link.
Mine started rusting 4 years ago and we were told we had to fix it ourselves. We were part of the recall and I wanted it fixed then, I was told no.
will Samsung fix it now?
We can look into that. Could you send us a private message with your model and serial number? http://bit.ly/2ihPL97
I purchased a washer WA48H7400AW around June-July 2016. The top started to rust next to the soap dispensers tray. I have had washers before and I have never seen this problem. This is horrible! The rusty bits are falling into my wash and staining my clothes. I’ve read online that others have had the same problem! What can be done?
I have a Samsung top load washer model WA5471ABP/XAA. I also bought the companion dryer. My wife is very happy with them.
Around 8 months ago, I noticed rust around the water dispenser. I did not do anything until I decided to look into this situation on-line. Although the machine is not new, we have taken good care of it and it looks like new.
I also noticed that my washer model is also one of the Samsung washer models included in the voluntary recall that started in 2017. I am not sure if the recall has anything to do with the rust issue. I would appreciate if you can guide me on what do.
We are sorry to hear about this. Please send the model and serial numbers to this PM Link.
This is what I found on YouTube, I found other areas of rust like where the hinge gap, around the round edges of top where the paint flaked off and next to soap dispenser. I used Rustoleum rust primer in addition to the appliance paint. Let’s see how long it’ll last. I’ll NEVER buy another Samsung washer, I may not buy their TVs or cell phones either!!! This YouTube video was helpful, good luck. https://youtu.be/XOdaQNk__Sg