Can you send me a private message with your full serial number?
I couldn't agree with you more! Having exact same issues and looks like lot of other consumers are too. I had an LG washer before and didn't have this problem. Unfortunately, I sold my LG washer and dryer when I sold my house four years ago because the new owner wanted to buy them. So then, upon selling my house and moving into a new house I bought Samsung top load washer and a year later started having rust problems. It's getting worse and thought I can't be the only one and discovering now, this is very much a known issue many are having. Can't understand how this is cosmetic because I've had other washers before and I've never had any part of washer get rusted, it's a defect, quality control issue. Samsung, please fix this issue. Starting to have bad brand image.
We are sorry to hear about this. Please send the full model and serial numbers to this PM Link, along with pictures of the rust damage.
I am having the same problem as many others. I thought the rust around the bleach dispenser was only cosmetic (which is the position Samsung took when people started reporting this problem), but I now find that the area under the bleach dispenser is rusting out and dropping chunks of rusted metal. The area around the detergent dispenser is starting to do the same thing. My washing machine was repaired due to the recall which apparently involved bolting the top onto the machine, so attempting a repair myself is pretty much impossible. Please let me know what Samsung will do to repair this.
Model # WA422PRHDWR AA 02. I paid $630 for this machine at Sears.
Oh no! Could you send us a private message with pictures of the rust? I would like to look into this further. http://bit.ly/2ihPL97
For some reason, the other messages in this thread do not appear. In answer to your most recent email, (7-8-19 @ 9:18 AM) which stated:
"Our apologies for the confusion, the recall repair must be completed prior to any other service. Let's get you set up for the rust repair.
Once confirmed by the servicer, the rusting top-cover will be replaced free of charge as part of this one-time warranty accommodation. In the event that rust is not found or is not located on the top-cover, it will be an out-of-warranty repair and you will be responsible for any costs. Do you agree to these terms?"
Yes, I agree to these terms. Please let me know how to proceed.
The other messages are via private message. The moderators are able to see each others messages. Please send me a private message with the following information using this link: Link
First and Last Name:
Full Physical Address:
Place of Purchase:
Preferred Method of Contact (Phone/SMS/Email):
My washer is also rusting. Samsung told me to PM them the model and s/n, implying they would make the repair. After spending hours communicating with their online service department, they tell me it’s just cosmetic and they will not make the repair. This washer cost $1300 and started rusting within months of purchasing. I’ve owned other washer brands and never had such a problem. Now it’s so bad rust chips are falling in the washer and ruining my clothes. Samsung, back up your products! Get with it!!!
We are sorry to hear about this. Please send the model and serial numbers to this PM Link.