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userzycjqG9A5B
Constellation

Washing Machine Rusting!!!

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I am having the same problem as many others.  I thought the rust around the bleach dispenser was only cosmetic (which is the position Samsung took when people started reporting this problem), but I now find that the area under the bleach dispenser is rusting out and dropping chunks of rusted metal. The area around the detergent dispenser is starting to do the same thing.  My washing machine was repaired due to the recall which apparently involved bolting the top onto the machine, so attempting a repair myself is pretty much impossible. Please let me know what Samsung will do to repair this.

Model # WA422PRHDWR AA 02. I paid $630 for this machine at Sears. 

 

 

 

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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Oh no! Could you send us a private message with pictures of the rust?  I would like to look into this further.  http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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Oh no! Could you send us a private message with pictures of the rust?  I would like to look into this further.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userzycjqG9A5B
Constellation

Re: Washing Machine Rusting!!!

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For some reason, the other messages in this thread do not appear.  In answer to your most recent email, (7-8-19 @ 9:18 AM) which stated: 

"Our apologies for the confusion, the recall repair must be completed prior to any other service. Let's get you set up for the rust repair. 

 

Once confirmed by the servicer, the rusting top-cover will be replaced free of charge as part of this one-time warranty accommodation. In the event that rust is not found or is not located on the top-cover, it will be an out-of-warranty repair and you will be responsible for any costs. Do you agree to these terms?"

 

Yes, I agree to these terms. Please let me know how to proceed. 

 

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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The other messages are via private message. The moderators are able to see each others messages. Please send me a private message with the following information using this link: Link

 

First and Last Name:
Phone Number:
Email Address:
Full Physical Address:
Place of Purchase:
Preferred Method of Contact (Phone/SMS/Email):
 

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userrYP9Hfk8wu
Constellation

Re: Washing Machine Rusting!!!

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Mine is rusting also and told to get a repair service to fix it and pay for it myself for a poorly built product.  They called it cosmetic.

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useru82F4gRW74
Constellation

Re: Washing Machine Rusting!!!

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My washer is also rusting. Samsung told me to PM them the model and s/n, implying they would make the repair. After spending hours communicating with their online service department, they tell me it’s just cosmetic and they will not make the repair. This washer cost $1300 and started rusting within months of purchasing. I’ve owned other washer brands and never had such a problem. Now it’s so bad rust chips are falling in the washer and ruining my clothes. Samsung, back up your products! Get with it!!!


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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


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Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userZ8uUZeCsJ6
Constellation

Re: Washing Machine Rusting!!!

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I'm going to PM you as well. We had the first repair to keep the washer from "exploding," but the tech said we had to wait for the rust to be covered by another recall. It's so bad now.

image.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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@userZ8uUZeCsJ6 Thank you! I will follow up with you there.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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userZ8uUZeCsJ6
Constellation

Re: Washing Machine Rusting!!!

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Thank you @SamsungRei do you need me to send  you the photos as well?

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