Original topic:

Washing Machine Rusting

(Topic created: 07-27-2020 12:57 PM)
useroGKGqEdBMS
Constellation
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Washers and Dryers

We bought ours in 2017 I think and I just was doing laundry and noticed a chunk of rust as well as rust drip-stains in the fabric softener dispenser.  I have tried to make sure I leave the lid open after running loads of laundry in order to help it dry out and prevent mold/gunk from developing.  A few weeks ago I noticed flakes of brown gunk appearing on my washed clothes and in the washer tub.  I found videos of people dealing with a similar problem and how they disassembled the entire thing to clean it!!  It really bums me out because now I have to inspect my clothes (especially the whites) for any debris so it won't stain!!! And now I have to worry about rust from the inside?? I'm afraid to use it at this point Smiley Sad15958797927175574423346471380061.jpg

 

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Anonymous
Not applicable
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Washers and Dryers
As much as I love Samsung electronics, I would stay away from ALL of their appliances. Sorry this is happening to your mother 😞
SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

I can definitely understand how frustrating this may be. I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
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userFIExPZL42e
Constellation
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image.jpg

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SamsungLarry
Community Manager
Community Manager
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I can understand your concern here. Please send your full model code and serial number via private message.







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userohvF53enyJ
Astronaut
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Washers and Dryers

Hello, My Samsung washer is rusting at bleach dispenser. Model number WA50M7450AW/A4 only a few years old. When can you send a replacement this should not happen. 

Dissatisfied customer,

John Fink

 

 

 

 

SamsungStephanie
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Hello I apologize for the issue your having regarding the washer. Regrettably for this issue we will need a technician to service the unit. You can send your full name, address, contact number, e-mail, place of purchase, images of the issue and serial number in a private message here: https://bit.ly/3lVQyQ2 to proceed with that aspect. 


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userNMoh17JPCD
Asteroid
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Washers and Dryers

4.5 cu. ft. Front Load Washer in White

MODEL NUMBER: WF45M5500AW/A5SERIAL NUMBER: <HIDDEN>
Manufacturer Warranty Expired on Friday, November 30, 2018*
 
I realize my mfg warranty is expired....but what am I supposed to do about the rust around the door inset?  I never had a washer rust before!  It is in an interior laundry room, not exposed to inclement conditions at all!
 
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Hey! Just checking in do you still require assistance? 


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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Can I have the following information? I would like to get you set up for service. 
Place of purchase:
Copy of Purchase Receipt:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 
Preferred method to be reached by the service center (SMS, email, or phone):
 


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userNMoh17JPCD
Asteroid
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Washers and Dryers

I will need to find the receipt...then I reply. But I do not want to post where the information will be public.  Is there a way to send the info via email

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