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userjC69qG2iSV
Constellation

Re: Washing Machine Rusting!!!

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I am also having this rust problem. What do I need to do to get this repaired?

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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Please get that to us as soon as you can. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Dennis 12
Constellation

Re: Washing Machine Rusting!!!

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After seeing these sets on sale on home depot add i looked at reviews to notice this problem quickly ran down stairs to check mine which i bought nov. 25th 2017 but took while for delivery n hook up, i have same problem and wife never paid attention to it. I called samsung 2 weeks now to get run around after sending pics n getting my hopes up to be hung up on. Today i got back on call with them to tell me my 1 yr warranty was up few weeks ago so i should take white vinegar and poor on the rust n that will fix the rust. I never heard such a crazy story but as a samsung buyer on all my products i will never buy another samsung product ever again for the way they backed up there product. I still owe a lot on them toi was paying off this month. 

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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@Dennis 12   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Dennis 12
Constellation

Re: Washing Machine Rusting!!!

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I sent it to the link
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Dennis 12
Constellation

Re: Washing Machine Rusting!!!

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Model#WA52M7750AV/A4.    Serial# [REDACTED]

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Dennis 12
Constellation

Re: Washing Machine Rusting!!!

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I sent pics and everything you asked for. Why you ignoring me no?
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userIxlcq24eOP
Constellation

Re: Washing Machine Rusting!!!

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I had followed the link and recieved an email to call  1-866-264-5636, which I did. I told them that I have a Samsung washing machine, model #WA48H7400AW/A2 that is under the recall and the recall has not been completed yet. I also told them that I had rust around the bleach dispenser, soap dispenser, and hinges. They told me that the recall MUST be done first, which was about a 15-20 minute repair by having the technician install a different type of top hold down mechanism. They stated that once the recall is completed, I will have a 1 year extended warranty on my washer, which will cover the rust, but I have to call 1-800-SAMSUNG back AFTER the recall is done so I can have the cover replaced under full warranty. I did exactly what they told me to do and now the sub-contractor for Samsung will be replacing the cover this Friday, 2/22/19 under full warranty. The Samsung sub-contractor for the rusted top came out today to do an inspection of the cover and to take some pictures. He said Samsung is very picky on what they do, and they have to send them pictures to justify the warranty. Just wait a few days for the paperwork to go through after the recall is completed. I called the next day and it wasn't in the system yet, so I was put on hold for quite some time until they tracked it down. 

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userNETu6nxC7v
Astronaut

Re: Washing Machine Rusting!!!

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I purchased a top-loaded Samsung washer as I had many times before trusting the brand.  Within 15 months of purchase. the washer developed rust all over the bleach dispenser and the top lid. This includes the underside of the lid. The rust particles fall within the washer when in motion. I have called warranty several times and they have mentioned that this is not covered under warranty. I have never experienced this before, especially for a higher quality big-ticket item such as this washer purchased that was advertised as a top of the line quality. How can it be fixed? 

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Rusting!!!

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@userNETu6nxC7v, for further assistance with this concern; Please send us a private message to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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