Should this be happening to my top loader that is just over 5 years old? I have already had recall work done. Now this? My clothes are being ruined. I called support today and got no response. I was actually disconnected after being on hold for 15 minutes...not once, but twice. Has anyone had any luck getting the rust fixed under a recall? This is a manufacturer defect, it's more than cosmetic as it is affecting the functionality and usability of my machine. Any advice on how to proceed will be appreciated. I love my Samsung products, but this washer has been a nightmare!
I received this washer as a replacement under the recall. Now it is rusting. The matching dryer I have was also repaired under warranty. These have been the most troublesome appliances I have ever owned.
Hello, I recently noticed (about two weeks ago) some discoloration below the water-soap solution dispener, now it seems to be rapidly rusting through.
I received a recall notice and home label maker for the safety issue, however, I never received a recall for rust and was unaware of this widespread problem until now.
Thank you for reaching out. Your washing machine in not one that is affected by the recall. I can have the rust issue taken care of for you. Can you please provide the following information:
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Preferred method to be reached by service center (SMS, email, or phone):
i bought samsum washing mashine in august 2016 from dubai deira city center carefore. i have 2 years extended warranty till august 2019. in this 3 years time i had to call the service center 4 times for repair. 1st comlain started in december 2018, then april 2019, then june 4th 2019 and now again today i called.
a washing machine should be in good condition atleast 10 years. i purchased hyundai washing machine in 2001 and 3 years back i took to india and still its in very good condition.
now from next month onwards no warranty. what you mean i have to pay for the repair every month?
My Samsung washer WA50F9A7DSW/A2 is starting to rust around the bleach tray. I called Samsung Warranty department and was told it is out of warranty. I have never had a washer with a rust problem, especially a 6 year old washer. I believe Samsung should be responsible for fixing this issue.
I have never had an issue with rust by the bleach cup area on any washer before I paid A LOT of money for this one! What is the solution? Rust is leaking on my clothing through the bleach. I took out an additional warranty through Lowe’s (where I purchased it) and am wondering if this is something that may have been recalled and I was not aware of it or if it’s something they can fix. Washer is great otherwise - but rust is a big problem if it’s not corrected and based on other comments, it’s not an isolated issue. I look forward to hearing from someone. I have photos if you’d like to see them.
I would be happy to look into this concern for you. Please send us a private message to the link with your serial number.
I have had major rust issue on bleach and soap dispenser and now the lid is broken and won't close due to a plastic part being cracked. Called Samsung and out of warranty. Very disappointed in machine. Cost to buy new lid and replace coming in near $400. Completely ridiculas. Can you help!