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Washing machine runs continuously

Brand new large capacity washing machine runs for hours.  Empty's hot water heater. Uses massive ammounts of water spinning and rinsing continuously.   Spin cycle, when it gets there, is also a problem.  Clothes come out wet - have to use my dryer twice as long as usual for a normal load.  Not only is it inconvenient to wait for the wash cycle to complete but my water bill and electricity bill will skyrocket.  Please advise resolution.  As of today, Samsung has not provided a proper solution to the issue.  They want to keep sending out service tech's.  Last service tech said there was nothing wrong with the machine.  This is obviously not true.

Samsung Moderator
Samsung Moderator

Re: Washing machine runs for hours!

We are sorry that you are experiencing this. Can you send us a private message with your model and serial number?

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.