Original topic:

Water supply error

(Topic created: 04-23-2024 05:43 AM)
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M1d1k
Constellation
Options
Washers and Dryers

Hello. Water is delivering but after 5 minutes there is an error on my washing machine. Please help

IMG_20240423_153115.jpg

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, and thank you so much for reaching out to our Samsung Community. You're correct the error code definitely indicates that the washing machine has detected a problem with the water supply. The most common reason for this error is a blocked or kinked water supply hose, and we recommend you try the below troubleshooting steps to resolve. Before completing any of the steps below please fully power off and unplug your washing machine.

 

1) inspect the water supply hose for damage

2) ensure the water supply valve is "OPEN"

3) Power Cycle the washer by unplugging the washer at the outlet or flipping the circuit breaker of the washer for 1 minute. Then, restore power and try to run a cycle. 

4) Check for debris for this step, you'll need to turn your water supply valves back off, and disconnect the hoses from the back of the washer.  Then look inside the washer's connections and if there is noticeable dirt or debris, we recommend for you to carefully remove the filters and clean them. 

 

The only option if the steps above are unsuccessful would be to contact our service center for a technician here- https://www.samsung.com/us/support/service/ or by selecting any moderator and clicking on the chat option with your full model and serial number for service options via Private Message. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, and thank you so much for reaching out to our Samsung Community. You're correct the error code definitely indicates that the washing machine has detected a problem with the water supply. The most common reason for this error is a blocked or kinked water supply hose, and we recommend you try the below troubleshooting steps to resolve. Before completing any of the steps below please fully power off and unplug your washing machine.

 

1) inspect the water supply hose for damage

2) ensure the water supply valve is "OPEN"

3) Power Cycle the washer by unplugging the washer at the outlet or flipping the circuit breaker of the washer for 1 minute. Then, restore power and try to run a cycle. 

4) Check for debris for this step, you'll need to turn your water supply valves back off, and disconnect the hoses from the back of the washer.  Then look inside the washer's connections and if there is noticeable dirt or debris, we recommend for you to carefully remove the filters and clean them. 

 

The only option if the steps above are unsuccessful would be to contact our service center for a technician here- https://www.samsung.com/us/support/service/ or by selecting any moderator and clicking on the chat option with your full model and serial number for service options via Private Message.