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user3mGXIIPqrp
Astronaut

Re: Why is there dirt in the bottom in my machine?

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We have been having same issue. We have had nothing but problems with samsung washer since we bought only 6 years ago. I removed the agitator plate and found the source of the dirt. Apparently years worth of stuff that don't escape the machine. Wish I could post pics here. Clearly machine doesn't drain right. Thanks samsung. Ordered a new machine from maytag yesterday. 

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userXwH3KGw8tk
Constellation

Re: Why is there dirt in the bottom in my machine?

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How did you remove the agitator plate?  Do you have to take off the back of the machine?  We’ve removed the agitator cap and the bolt inside but the plate doesn’t lift off.  Thanks!

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userUZyuZYsDNI
Constellation

Re: Why is there dirt in the bottom in my machine?

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I am having the same issue...for quite awhile.  I have model WA45H7000A and have little specks of trash all over clothes and machine.

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userUZyuZYsDNI
Constellation

Re: Why is there dirt in the bottom in my machine?

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Is anyone from Samsung going to respond to our concerns?  We all have run the self clean several times and continue to get trash/dirt in the water.  So that option is off the table and is not a fix.  Please respond.

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Samsung Moderator
Samsung Moderator

Re: Why is there dirt in the bottom in my machine?

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Have you tried the troubleshooting steps presented in this thread yet?

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userUZyuZYsDNI
Constellation

Re: Why is there dirt in the bottom in my machine?

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I've tried several of the tips left by consumers who have the same issue.  The only thing I have seen a Samsung rep 

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userUZyuZYsDNI
Constellation

Re: Why is there dirt in the bottom in my machine?

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To finish my email above...

The only tip I have seen Samsung rep give is the hose in the drain line.  I have tried pulling it back and still get dirt.  The only thing I have not tried is taking out the cap in the middle.  It's very hard to reach and I dont want to break it.  But comments were that it only lasted a little while.  I realize the machine does not make the dirt, but I have put loads of clothes in that have no dirt on them until I pull from the machine.  So there is a problem with the machine.  I'll stick to Samsung TVs, but not appliances.   I just purchased a new dryer, refrigerator,  and microwave and you can rest assured they were not Samsung products.

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userDhteRUtEzV
Constellation

Re: Why is there dirt in the bottom in my machine?

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How was this solved?

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MYQUE19
Constellation

Re: Why is there dirt in the bottom in my machine?

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The problem is that it is not solved. 

They wont change the thread.  Please see below for what has worked for me. 

 

The “fix” is that you need is the agitator plate needs to be removed and DEEP cleaned. 

Step 1 remove small cap with small flat head screwdriver (not too much pressure or the tabs will break) search amazon for agitator cap for Samsung and you will see in the picture how the tabs are. 

Step 2 remove the nut and washers  And clean any grease. 

Step 3 take agitator plate to bathtub and clean with 409 or another cleaner.  Use a brush and a handheld shower head and clean all the crevices.  You will see all the “brown flakes” come out. Just when you think you’re done, keep going. 

Step 4 reassemble. 

 

I have come to the conclusion that Samsung will never address this issue and I will need to do this as needed for regular maintenance. 

 

Good Luck. 

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usersS7y7nh02c
Astronaut

Re: Why is there dirt in the bottom in my machine?

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This problem is not solved, but I follow the suggestion of other users and added an extra step. It has been a week and I haven't seen any "dirt" at all!

 The “fix” is that you need is the agitator plate needs to be removed, deep cleaned, and spray painted. 

Step 1 remove small cap with small flat head screwdriver (not too much pressure or the tabs will break) search amazon for agitator cap for Samsung and you will see in the picture how the tabs are. 

Step 2 remove the nut and washers  And clean any grease. 

Step 3 take agitator plate to bathtub and clean with Chlorine.  Use a scrub brush and a handheld shower head and clean all the crevices.  You will see all the “brown flakes” come out. Just when you think you’re done, keep going. 

Step 4 spray paint the rusty piece at the bottom of the drum under the agitator plate. If you leave this uncoated it will continue to deteriorate every time it gets wet. I used Rustoleum spray paint because it can be used directly over rust, and I gave it 2 coats.

Step 5 reassemble. 

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