To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.
Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”
If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ or reach out to me or another Moderator in a direct message!
Add me to the list. My model is WA48H7400AW/A2. We've had the washer/dryer set a couple years now and the flakes of mold have just started to appear. I am not looking forward to tearing this apart. I actually chose to have my drain cleaned thinking it was backing up, but even after a couple self clean cycles, it is still dirty. So, is anyone taking legal action? Count me in!
Could you send us an e-mail with the following information: Your name, the model and serial number of the washer, pictures of the mold and a copy of your bill of sale if it's available. Send it to firstname.lastname@example.org and include #27153239 in the subject line.
Any resolution to your problem? My washer has started doing this recently. I have been using the self clean cycle, alone and with bleach. Very frustrating. I thought Samsung was supposed to have reliable products, but now I’m seeing why more and more people say to avoid!
I've run the self clean cycle 2 times in the last two days there is still dirt accumulating in the bottom of my machine and it deposits on my clothing I'm afraid to wash anything. Trying the self clean with bleach and an old dish towel now hoping the 3rd time is the charm.
I have done this. I have also wiped my machine down by hand and run another self clean cycle only to find the machine full of silt/sediment again after the cycle runs. Literally the only way my machine becomes clean is by our clothes picking up all of the dirt(yuck). Tonight I had my fiancé take apart the machine to figure out if hose filters needed to be cleaned or if there was a drainage issue and everything is working fine and yet the machine is still constantly dirty. The silt isn’t coming from our laundry, it seems to be coming out of the basket which I have no idea if it’s even possible to remove and externally clean the basket....
I’m seeing everyone else who got to this point was advised to PM a moderator so now I am also wondering what the next step is?
Update on my Samsung washer machine.
So I've talked to customer service since last week. Samsung's solution to their problem is sending in a tech. Which is great but they've sent multiple different techs before (for about 3 years now) to take a look at my unit and all of their solutions is to put vinegar and run the self cleaning cycle.
This is not working. I am still finding dirt/mold/flakes at the bottom of my machine and clothes.
My question to them as they suggested to send in another tech was "how is sending another tech resolve my problem after multiple techs have already "fixed" the problem?"
Their response? Giving me the run around. Never fully answering my question. Never giving me a plan on how to handle this situation if the tech was unable to fix this problem.
There is a bigger issue they are not willing to address.
To be honest I just want a solution so I can wash my clothes in peace without any gunk or smell on them.
Samsung has many resources and experts that can give us a real solution not only send in their techs and pretend that they did their job. A job is not done until us the customers are mutually satisfied with the resolution.
Please provide us with liable solutions on how to fix this problem.