To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.
Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”
If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ or reach out to me or another Moderator in a direct message!
Add me to the list. My model is WA48H7400AW/A2. We've had the washer/dryer set a couple years now and the flakes of mold have just started to appear. I am not looking forward to tearing this apart. I actually chose to have my drain cleaned thinking it was backing up, but even after a couple self clean cycles, it is still dirty. So, is anyone taking legal action? Count me in!
Could you send us an e-mail with the following information: Your name, the model and serial number of the washer, pictures of the mold and a copy of your bill of sale if it's available. Send it to firstname.lastname@example.org and include #27153239 in the subject line.
Any resolution to your problem? My washer has started doing this recently. I have been using the self clean cycle, alone and with bleach. Very frustrating. I thought Samsung was supposed to have reliable products, but now I’m seeing why more and more people say to avoid!
I've run the self clean cycle 2 times in the last two days there is still dirt accumulating in the bottom of my machine and it deposits on my clothing I'm afraid to wash anything. Trying the self clean with bleach and an old dish towel now hoping the 3rd time is the charm.
Update on my Samsung washer machine.
So I've talked to customer service since last week. Samsung's solution to their problem is sending in a tech. Which is great but they've sent multiple different techs before (for about 3 years now) to take a look at my unit and all of their solutions is to put vinegar and run the self cleaning cycle.
This is not working. I am still finding dirt/mold/flakes at the bottom of my machine and clothes.
My question to them as they suggested to send in another tech was "how is sending another tech resolve my problem after multiple techs have already "fixed" the problem?"
Their response? Giving me the run around. Never fully answering my question. Never giving me a plan on how to handle this situation if the tech was unable to fix this problem.
There is a bigger issue they are not willing to address.
To be honest I just want a solution so I can wash my clothes in peace without any gunk or smell on them.
Samsung has many resources and experts that can give us a real solution not only send in their techs and pretend that they did their job. A job is not done until us the customers are mutually satisfied with the resolution.
Please provide us with liable solutions on how to fix this problem.
What’s the latest here? We have lots of dirt/sand in our washer. We are a very active family with dirt and such from athletics but isn’t that the point of a washer? We always remove as much excess before washing as possible. I’ve vacuumed out the washer and it never goes away.
Im open to join a class action suit here as well. Ours is just over a year old and has done this since day one.