To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.
Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”
If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ or reach out to me or another Moderator in a direct message!
Can you please provide us with the model of the washer you have?
Cleaning the interior of your washer periodically is required to remove any dirt, soil, odor, mold, mildew, or bacterial
residue that may remain in your washer as a result of washing clothes. Failure to do so may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry. Self Clean is a self-cleaning cycle that removes dirt and mold that may occur inside the washing machine. Details regarding the self clean cycle can be found on page 29 of the user manual here: http://downloadcenter.samsung.com/content/UM/201512/20151226174201123/WA7000HA_WA48H_DC68-03133P-11_...
Thank you for this information. Can you please send me a private message with your serial number? Thank you.
I see many comments on the sand or gravel in a Samsung washer. We're having the same issue with ours. I've never heard of thgis issue with any other brand. Something has to be wrong here.
I my self have this brown sandy substance on my clothes from my Samsung washing machine. It wasn't happening when I first got it and I'm OCD so I do the self cleaning and take care of my machine. No matter what I've done it still hasn't gone away and its getting me really frustrated. HELP!