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Samsung Moderator
Samsung Moderator

Re: Why is there dirt in the bottom in my machine?

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Can I please have your full model code and serial number via private message? http://bit.ly/2kZXrit

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userG4r8ZMdejt
Asteroid

Re: Why is there dirt in the bottom in my machine?

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Update on my Samsung washer machine.

 

So I've talked to customer service since last week. Samsung's solution to their problem is sending in a tech. Which is great but they've sent multiple different techs before (for about 3 years now) to take a look at my unit and all of their solutions is to put vinegar and run the self cleaning cycle. 

This is not working. I am still finding dirt/mold/flakes at the bottom of my machine and clothes. 

My question to them as they suggested to send in another tech was "how is sending another tech resolve my problem after multiple techs have already "fixed" the problem?"

 

Their response? Giving me the run around. Never fully answering my question. Never giving me a plan on how to handle this situation if the tech was unable to fix this problem. 

 

There is a bigger issue they are not willing to address. 

To be honest I just want a solution so I can wash my clothes in peace without any gunk or smell on them.

Samsung has many resources and experts that can give us a real solution not only send in their techs and pretend that they did their job. A job is not done until us the customers are mutually satisfied with the resolution. 

Please provide us with liable solutions on how to fix this problem. 

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userjme7i6RTGl
Constellation

Re: Why is there dirt in the bottom in my machine?

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I’m having the same issue with my washer. Did you find a solution that worked? 

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userpvQht8BmsL
Astronaut

Re: Why is there dirt in the bottom in my machine?

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What’s the latest here? We have lots of dirt/sand in our washer. We are a very active family with dirt and such from athletics but isn’t that the point of a washer? We always remove as much excess before washing as possible. I’ve vacuumed out the washer and it never goes away. 

 

Im open to join a class action suit here as well. Ours is just over a year old and has done this since day one. 

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Black Hole

Re: Why is there dirt in the bottom in my machine?

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I am sorry to hear this. Have you run a self-clean cycle on the unit? 

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Black Hole

Re: Why is there dirt in the bottom in my machine?

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Hey there, just checking in to see if you were still in need of assistance. 

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MYQUE19
Constellation

Re: Why is there dirt in the bottom in my machine?

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Please go back and read all the messages. 

Self clean does not work.  Several people on here want to get a class action lawsuit started. 

This issue is not going away for anyone. 

 

I found that removing the agitater plate from the bottom and cleaning it thoroughly takes care of it for a while.  I have come to the conclusion that I just have to do that every so often.  This process is not easy and it leaves the opportunity for breaking it even worse.  This is the only way I know to get the brown flakes to go away for a while. 

 

This issue is not resolved. 

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userVKDWWAQ5zW
Asteroid

Re: Why is there dirt in the bottom in my machine?

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How do you take the agitator plate out without breaking it? After that what do I need to do? I’ve been noticing the diet for a while and have only had the unit for a year. I ran self cleaning tonight several times and each time the dirt was worse...

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MYQUE19
Constellation

Re: Why is there dirt in the bottom in my machine?

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There is a small round center cap that needs to be popped out. You will need a small flathead screwdriver to release the tabs.  Be very careful you don’t snap the tabs.  Search Samsung top load agitator cap on amazon to get a look at the tabs. Once you remove the small center cap you will see the nut. Remove nut. Then you will need to pry up the plate off of the  screw the nut was on. Then lift out and clean in your bathtub. 

 

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MYQUE19
Constellation

Re: Why is there dirt in the bottom in my machine?

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Self clean will not work.  The dirt flakes are lodged in the plate. Please see all other posts in this thread.  It has been discussed (without Samsung’s help) a number of times.  Believe me I wish there was a better alternative. 

 

Good Luck. 

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