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userggPOYx2Igu
Astronaut

Re: Dirt and debris in washing machine and on clothing

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this does not work

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Nebula

Re: Dirt and debris in washing machine and on clothing

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Just checking in to see if you have had time to go through the steps and if still needed assistance.

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userggPOYx2Igu
Astronaut

Re: Dirt and debris in washing machine and on clothing

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I am having the exact same issue. So suprised at the HUGE number of people who are experiencing the same thing with this terrible Samsung washing machine. I googled on internet - and found out that my machine actually has a recall. Samsung recalled 2 million machines (not for this purpose). But I can get $ towards a new machine. Mine is not even 2 years old. I can't stand the dirt & mold on my clothes any longer. Buying a new one this weekend. NOT SAMSUNG EVER. 

https://pages.samsung.com/us/tlw/

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userDL70e4Ca3f
Constellation

Re: Dirt and debris in washing machine and on clothing

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I am having the exact same problem. No matter how much I run self clean, nothing works.

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userDL70e4Ca3f
Constellation

Re: Dirt and debris in washing machine and on clothing

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How was this resolved?  I am having teh same issue and no one seems to have any idea what to do except to tell me to call someone for service.

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userLdstLx9BKF
Astronaut

Re: Dirt and debris in washing machine and on clothing

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I started with this issue weeks after I purchased. Repair guy told me unless i could tell him the exact thing wrong with it he could not fix it.  I told him the problem i was having and he said well is it the motor, the pump, what?  Needless to say it never got fixed and three years later it is absolutely disgusting.  I go to laundry mat because i can't use it and looking for a new washer.

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userLdstLx9BKF
Astronaut

Re: Dirt and debris in washing machine and on clothing

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I am having this same trouble. It is disgusting!

 

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usercYYI3QLQ3m
Constellation

Re: Dirt and debris in washing machine and on clothing

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I too have the same problem with residue/debris in my top load washing machine.  I bought my machine 3 years ago which was recalled and opted for a identical new machine to replace it about 2 years ago.  I run the self clean cycle regularly with vinegar and tried bleach which really does not improve the situation at all.  I am very concerned that there is a mold or mildew problem because the machine never fully drains.  My husband checked to make sure we did not have plugged hoses..we do not.

I just called to discuss my problem with a samsung customer service agent and she told me that I will have to pay for a service call since I am out of warranty.  Obviously this is a serious issue that Samsung is having and I am very disappointed with the response from the company.  

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Samsung Moderator
Samsung Moderator

Re: Dirt and debris in washing machine and on clothing

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@usercYYI3QLQ3m, Please send us a private message with your model number and the serial number to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usercYYI3QLQ3m
Constellation

Re: Dirt and debris in washing machine and on clothing

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My model number is wa48h7400aw/a2

My serial number is **********

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