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Samsung Moderator
Samsung Moderator

Re: Dirt and debris in washing machine and on clothing

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@usercYYI3QLQ3m, Please send us a private message to the link for further assistance. 


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userZVy7dLb1Yn
Astronaut

Re: Dirt and debris in washing machine and on clothing

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I am just beside myself and absolutely disgusted by the dirt and grime on my clothes and in the bottom of my washer.  What is the cure for this???I have tried all the cleanings suggested... no help

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Samsung Moderator
Samsung Moderator

Re: Dirt and debris in washing machine and on clothing

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I would be happy to look into this further. Can you please send a private message here: http://bit.ly/2Kq3B5F with the full model and serial numbers as well as any pictures of the symptom?

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useriIVxIdMi6S
Astronaut

Re: Why is there dirt in the bottom in my machine?

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Same problem with an increasing amount of "gunk" as time goes by.  Dont feel comfortable taking the machine apart to clean it at the risk of it not working propery after, but also dont feel like we sould have to replace machine after only five years.  Seems like mods suggest the same non-working solution each time.  

 

Has anyone gotten a true resolution from Samsung?  We also have a Samsung dryer and Samsung refrigerator and both are also trash.  

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user17bw7VnBTl
Constellation

Re: Why is there dirt in the bottom in my machine?

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Hello Samsung,

I have the same issue with "dirt" in the washer after many many self clean cycles with water, bleach, etc. I decided to pop off the agitator and found that the root cause is MASSIVE corrosion of the metal "spider," dc66-00776a. I removed the drum, cleaned everything as well as I could, reassembled, and have run 10-20 self clean cycles since but still seeing the debris remain. It is a lot better but still unacceptable and I dont think it will ever go away since this metal part just continues to corrode when exposed to moisture. Can you please provide a solution? Replacing the metal spider doesn't seem possible since it has fused to the shaft.

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Samsung Moderator
Samsung Moderator

Re: Why is there dirt in the bottom in my machine?

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Samsung can repair the unit for you, however if the unit is out of warranty, the out of warranty fees would apply. 


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user17bw7VnBTl
Constellation

Re: Why is there dirt in the bottom in my machine?

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I believe I can do the repair myself, I just need a functional part. Can you please help provide a functional part that will not corrode?

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Samsung Moderator
Samsung Moderator

Re: Why is there dirt in the bottom in my machine?

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Replacement parts and accessories can be found on www.samsungparts.com. 


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user17bw7VnBTl
Constellation

Re: Why is there dirt in the bottom in my machine?

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The only thing I can find is the entire basket assembly, DC97-18601B, which has the same exact part that fails very fast due to heavy corrosion. Is there a new part available that does not prematurely fail? It doesn't make sense for me to purchase the same badly designed part for over $200, which will result in the same poor performance with clothes becoming more dirty than before being washed.

Model #: WA52J8700AP/A2   01

How do I determine if my unit is still under warranty?

 

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Samsung Moderator
Samsung Moderator

Re: Why is there dirt in the bottom in my machine?

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The Samsung limited warranty for your model is One year part and labor for the entire unit, Three years stainless tub part (Part Only), Ten years Direct Drive motor part (Part Only) from the date of purchase. For a more accurate inventory and question regarding their inventory, you can reach out to J&J International directly at 800-627-4368. 


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