I started with this issue weeks after I purchased. Repair guy told me unless i could tell him the exact thing wrong with it he could not fix it. I told him the problem i was having and he said well is it the motor, the pump, what? Needless to say it never got fixed and three years later it is absolutely disgusting. I go to laundry mat because i can't use it and looking for a new washer.
I too have the same problem with residue/debris in my top load washing machine. I bought my machine 3 years ago which was recalled and opted for a identical new machine to replace it about 2 years ago. I run the self clean cycle regularly with vinegar and tried bleach which really does not improve the situation at all. I am very concerned that there is a mold or mildew problem because the machine never fully drains. My husband checked to make sure we did not have plugged hoses..we do not.
I just called to discuss my problem with a samsung customer service agent and she told me that I will have to pay for a service call since I am out of warranty. Obviously this is a serious issue that Samsung is having and I am very disappointed with the response from the company.
I am just beside myself and absolutely disgusted by the dirt and grime on my clothes and in the bottom of my washer. What is the cure for this???I have tried all the cleanings suggested... no help
Same problem with an increasing amount of "gunk" as time goes by. Dont feel comfortable taking the machine apart to clean it at the risk of it not working propery after, but also dont feel like we sould have to replace machine after only five years. Seems like mods suggest the same non-working solution each time.
Has anyone gotten a true resolution from Samsung? We also have a Samsung dryer and Samsung refrigerator and both are also trash.