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connecting flexwash/dry to smart HOME app. authentication error

just got the flexwash and flexdry appliances (WV60M9900AV/A5 & DVE60M9900V/A3). Am trying to connect them to my phone, S10, with Smart Home (not smart things). However, in the AP connect phase when I turn on the Smart Control button on either appliance (press and hold until 'AP' appears) it never advances. When I look at my wifi, it tries to connect and just keeps saying 'authentication error occurred'.

I saw in another forum that it was because the phone was connected to the 5g version of my wifi. so I changed it, forgot the 5g version. And I still keep getting the same thing, just fails to connect. What am I missing?

Samsung Moderator
Samsung Moderator

Re: connecting flexwash/dry to smart HOME app. authentication error

I apologize for any inconveniences. I would recommend using the Smart things app to connect both of your appliances to your phone.

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