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drum partially rotates and then stops

I have a front load washer which rotates only 90 degrees in a jerking like motion.   tried calling Samsung and after 20 minutes of questions from them they told me to call another number as the person was not technically able to answer      so the next number anohther 20 minutes after he informed me he cannot help with any tech ical issues like the problem described above.     


Has anyone seen a washer with a partial rotation and then the machine stops?   this is a 5000 series washer front load.       

Samsung Moderator
Samsung Moderator

Re: drum partially rotates and then stops

With it being a front load washer, it's possible that the debris/pump filter needs to be cleaned and the emergency drain hose needs to be drained out. Could you also provide your model code?

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