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whereyouben
Asteroid

dryer drum crack (on the welded point) after 4 years of normal use

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dryer drum crack.png

Dryer drum crack after 4 years of normal use.  This didn't crack in the middle of the drum.  It cracked on the welded points.  If the mfg doesn't weld these points correctly, it forms a weak spot, yielding a crack after normal use.  Since out of warranty, Samsung refuses to pay for it despite the crack on the "weak points of the drum."  Will NEVER buy a samsung product ever again.  You have lost a once faithful customer.  

 

samsung dryer Sn.png

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: dryer drum crack (on the welded point) after 4 years of normal use

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I completely understand your concern. To help resolve this issue, I would need to set up a service repair for this unit. I can provide a free of charge repair for the dryer. I just need the information below.

Full name:

Phone number:

Home address:

Email address:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: dryer drum crack (on the welded point) after 4 years of normal use

JUMP TO SOLUTION

I completely understand your concern. To help resolve this issue, I would need to set up a service repair for this unit. I can provide a free of charge repair for the dryer. I just need the information below.

Full name:

Phone number:

Home address:

Email address:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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whereyouben
Asteroid

Re: dryer drum crack (on the welded point) after 4 years of normal use

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can I DM you the information? 

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Samsung Moderator
Samsung Moderator

Re: dryer drum crack (on the welded point) after 4 years of normal use

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Yes, you can send us that information to this link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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whereyouben
Asteroid

Re: dryer drum crack (on the welded point) after 4 years of normal use

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@SamsungDarius wrote:

I completely understand your concern. To help resolve this issue, I would need to set up a service repair for this unit. I can provide a free of charge repair for the dryer. I just need the information below.

Full name:

Phone number:

Home address:

Email address:


if you can fix this free of charge as your message above has stated, you will have regained a once faithful customer.  

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whereyouben
Asteroid

Re: dryer drum crack (on the welded point) after 4 years of normal use

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thank you, you have regained a customer.  you are amazing!

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