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Constellation

dryer will not shut off

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My Samsung DV365GTBGWR dryer will not stop running. The only way I can get it to stop is by leaving the door open. I turn off the dryer and close the door and it begins running again. Any suggestions on what this might be? 

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Honored Contributor

Re: dryer will not shut off

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If the Dryer will not turn off then generally repairs are recommended. For those who are out of warranty we have been escalating to our specialized team in order to see what Samsung can offer. In order to get either of these set up please send us a private message with the below information: -->http://bit.ly/2igAXKH

 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
 

Model Code:
Serial Number:


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Honored Contributor

Re: dryer will not shut off

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Hey there JAnnis1! Would you mind confirming if this is the same thing that you are experiencing: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421572&modelname=DV3...   ?


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Constellation

Re: dryer will not shut off

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I am having the same issue. The dryer tumbles even if it is compeletly off. I even unplugged the dryer that's the only way to get it to stop or leave the door open. Is there a way to get the dryer back to factory setting? It still dries just won't turn off any suggestions? 

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Anonymous
Not applicable

Re: dryer will not shut off

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Can you please confirm the model number of the dryer? Thank You 

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Constellation

Re: dryer will not shut off

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Model number DV45H6300EG/A3

 

samsung Eco dry vent sensor 

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Constellation

Re: dryer will not shut off

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Same thing just happened with my dryer. I can shut the darn thing off except by propping the door open. The power button is off. Seems like a dangerous thing.

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Constellation

Re: dryer will not shut off

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Hi, I'm currently have the same problem, what was your fix?

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Samsung Moderator
Samsung Moderator

Re: dryer will not shut off

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I'm sorry to hear that, have you made sure the 3-hour fluff option is not on? Also, does this occur when running a light load of clothes? 


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Constellation

Re: dryer will not shut off

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Has this problem been resolved? People have been reporting it since 2017 and the problem keeps occuring on old and new models. It is a manufacturer's defect and nothing has been done about it??

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Samsung Moderator
Samsung Moderator

Re: dryer will not shut off

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It's something that requires service.  If would like to move forward with that process, feel free to send me a private message http://bit.ly/2ihPL97.


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