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Astronaut

dryer won’t dry and turns off instead of completing cycle

We have a new gas model * 

multisteam, ventsensor and smartcare dryer.

 

We have brand new vents and piping, and there are no bends or clogs in the ducts.  The dryer won’t dry!

 

It turns on, blinks drying, cooling is lit up, time lists as 1:15 and then after a few minutes it changes to 10, then 1, and turns off. This dryer is new and both the gas and water lines are functioning.  No troubleshooting codes or errors.

 

I can reproduce on all of the steam and preset “orange”/vent sensor cycles (with their varying times). Specific to The “SANITIZE” cycle, both heating and cooling are blinking, but follows the same cycle: turns off after 5-10 minutes... shows 10, then 1, and turns off.

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: dryer won’t dry and turns off instead of completing cycle

Could you provide the model of the dryer?  When you mention that it's not drying, is it not getting hot at all?  


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Samsung Moderator
Samsung Moderator

Re: dryer won’t dry and turns off instead of completing cycle

Please get back to us as soon as you can,  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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