We just bought this 3 weeks ago The unit was working ok until today - will not spin the load of clothes in the unit- have tried unplugging removing half of the clothes- tried restarting and washing again unit not working at all
Sorry to hear about your washer acting up and hopefully I can help. By any chance is the unit showing any error codes? If it is what is the code? If not what lights are flashing?
The Samsung Factory technician was out twice and said they did not know what was wrong with the unit. He replaced multiple parts and that did not resolve the issue. We had no eta for resolution. I called Home Depot where we bought it and explained the expense we were incurring paying to have laundry done. The short version is that Home Depot issued a full refund and I bought a new GE washer from them . They did not require the Samsung unit back. So whoever is reading this I highly reccomend Home Depot for appliance purchases. However we had a fairly sizeable expense for a month paying to have laundry done while the unit was not working pending repair visits so buying a Samsung was an expensive mistake. Never again . The new GE unit arrived and they hauled away a new Samsung washer that didnt work and after 2 factory tech visits no one knew what was wrong with it.