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Original topic:

please help! Flexwash troubleshooting code won’t go away and washer won’t work

(Topic created on: 11/1/18 8:51 AM)
usereaGPM0l6fp
Constellation
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Washers and Dryers

Our flexwash was her has the code “LC1” on it, asking us to check the drain pipe. The drain pipe is completely cleared and the troubleshooting code will not go away. We have four kids and do laundry on a daily basis. We bought this washer just 6 months ago. Any suggestions would be greatly appreciated!

71 Replies
userRY7VKlRnsh
Constellation
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Washers and Dryers

I am having this same issue with the same washer! I need help my warranty expires in a month and this has been an ongoing problem since a few months after purchase. 

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SamsungGill
Samsung Moderator
Samsung Moderator
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@userXozCwno99q

@userRY7VKlRnsh

 

Service would be the only option. The technician can only diagnose the issue if the unit is displaying it. 

 

Please send us a private message with the full model code and serial number here: Link

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userXozCwno99q
Constellation
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Washers and Dryers

Samsung sent out a service technician to check out my problem with the 1 LC1 drainage error.  The tech said they have seen this problem quite a bit - and that the solution is to not start the top and bottom washers too close together.  He suggested spacing out the timing 5-10 minutes.  He said it is written in the owners manual to start them 5 minutes apart... but I couldn't find that anywhere.  He said if they are both draining at the same time, the water flow is too much for the drains to handle.

 

He said if you unplug the unit for a day or so, that will fix the problem.  He had also heard about the tipping forward trick and said that seems to work for people too.

usergJQfnKqhUr
Constellation
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Washers and Dryers

Has a recall be issued? I have had a technician out for this problem, and the implemented resolution was to replace an electrical panel to slow the spin speed of the top bin after drying the contact points for the 1lc1 code. Since that point, I have had three instances of the code and water leakage, which resolve themselves after I drain the water and let it dry over several days or more. I'm now out of warranty after owning for 13 months and will likely be encouraged to seek another technician at my own cost.  Samsung, please help those who have supported your business. 

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userAjbEvNa6GW
Astronaut
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Washers and Dryers

Same Error code here. Poorly designed unit and the large authorized retailer in my area stated that this is a known issue within Samsung. People need to be wary of these Flex Wash Double Washers. This should clearly be recalled so that people don't continue to have water in their homes. Already ruined my floors twice!

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SamsungJam
Samsung Moderator
Samsung Moderator
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@userAjbEvNa6GW: Could you send a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungJam
Samsung Moderator
Samsung Moderator
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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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uservEMt9DPnwr
Astronaut
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Washers and Dryers

Same problem with my WV60M9900AV, barely a month old. Called support who walked me through troubleshooting steps, which didn't help. Booked me a technician visit for Monday, but I just fixed it by tilting the unit forward so the water drained out. Absolutely ludicrous for a high end machine.

 

I have a one week old baby in the house. I bought a top of the line $1500 unit so I wouldn't have to deal with nonsense like this. Hugely disappointed.

Jorgie1970
Constellation
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Washers and Dryers

Wow, uservEMt9DPnwr, it's almost like I wrote this post. The exact same thing happened to me. I bought my washer Nov 28, 2018, delivered Dec 6. On Jan 5, I had the same thing happen to me (same model too WV60M9900AV). I also fixed it by disconnecting the power and tilting it forward. Mine is on the second story of my home, so I have a drain pan underneath it (as required by code).

 

They should add this to the User Manual Troubleshooting section: "Normal operation may require you to tilt the 400+ pound unit forward to reset this code." LOL!!! Smiley LOL

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user3xLJoZJrFZ
Constellation
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Washers and Dryers

This is getting ridiculous. I have had this issue since I got the washer/dryer in MAY OF 2017! 

 

I had 5 techs come out to try to fix it, and they even replaced it a couple weeks in-but the new one had the same problem!! The only advice the techs could give me was not to wash more than ONE thing at a time or it would over flow, throw a codeand leak. 

 

 

I figured out the unplugging trick pretty quick but these things are heavy and I literally have to crawl over them to get to the plug... it is ridiculous. 

 

 

I finally just stopped using the top washer n dryer... it was too annoying. 

 

 

However- since Christmas is here and we are traveling, I just tried to use it again. Same issue. 

 

I was really hoping this was resolved by now. Was there a recall??

 

I could have bought a car for the price I paid for these the week came out. This one purchase has soiled the Samsung be for me ... and I am a developer haha. I used to love them!

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