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Astronaut

rinse, tries to spin, repeat

No matter what setting reg wash, spin, quick wash. Our washer will count down till about the 9 minute mark then reset itself and start all over again. Extremely frustrating. Recalibrated as well. 

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Samsung Moderator
Samsung Moderator

Re: rinse, tries to spin, repeat

I apologize for the inconvenience this has caused. Can you provide me with your model number? I would love to look into this further for you.


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Samsung Moderator
Samsung Moderator

Re: rinse, tries to spin, repeat

Are you still in need of assistance?


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Astronaut

Re: Re: rinse, tries to spin, repeat

yes
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Samsung Moderator
Samsung Moderator

Re: Re: rinse, tries to spin, repeat

Can I have your full model number to better assists you? 


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Astronaut

Re: Re: rinse, tries to spin, repeat

turns out the problem was worn out suspension rods. $300 dollars later (4 rods @ $50 ea. Samsung brand. $90 labor) next time I'll do it myself. now that I've seen it done, extremely easy. 20 minutes at best.
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