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Constellation

wf42h5000aw-a2 stuck in spin cycle

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This washer was in our house when we bought it in late 2017, but it looked brand new then.

A few weeks ago it stopped completing cycles. At first it would get to 4 minutes remaining and then go back to 10 minutes remaining, and continue doing that endlessly. Now it gets stuck in the 30s, too (counts down from like 36 to 30 minutes and then goes back to 36.)

The machine seems to be functioning just fine; it simply won't go through the cycle in a normal way. 

I've read through similar posts on here about possible fixes and tried to clean the filter, ensure the unit is balanced, re-calibrate by holding the buttons, etc. Anything else I should try?

More to the point: How much would this fix actually cost? Any chance this problem is covered under the 10-year direct drive warranty? Or should I just move on and get a new machine from a more reliable brand?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: wf42h5000aw-a2 stuck in spin cycle

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Try these troubleshooting steps:

  1. Check that it's inserted between 6-8 inches.

    The drain hose must be inserted into the drain pipe at least 6 inches, and no more than 8 inches. Use the hose guide included with the washer to help, and then once the drain hose is in place, secure it with a zip tie so it will not slip down farther.

    If the drain hose is more than 8 inches deep, it creates a siphoning effect which will cause issues with the washer. If the drain hose is inserted less than 6 inches, it may fall out which will cause water to spill all over the floor.

    Washer Drain Hose Guidelines

  2. Make sure the drain hose does not form an airtight connection.

    An airtight connection creates a vacuum or suction effect that also causes siphoning.

  3. Measure and confirm the height of the drain hose.

    Most homes will already have the correct measurements, but it is good to check anyway to be sure. The drain hose should be positioned at least 18 inches high and no more than 96 inches high. You should not use a drain hose extension kit.

    These requirements are different if a sink is being used. The drain hose should be positioned at least 24 inches high for sinks and no higher than 35 inches.

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: wf42h5000aw-a2 stuck in spin cycle

JUMP TO SOLUTION

Try these troubleshooting steps:

  1. Check that it's inserted between 6-8 inches.

    The drain hose must be inserted into the drain pipe at least 6 inches, and no more than 8 inches. Use the hose guide included with the washer to help, and then once the drain hose is in place, secure it with a zip tie so it will not slip down farther.

    If the drain hose is more than 8 inches deep, it creates a siphoning effect which will cause issues with the washer. If the drain hose is inserted less than 6 inches, it may fall out which will cause water to spill all over the floor.

    Washer Drain Hose Guidelines

  2. Make sure the drain hose does not form an airtight connection.

    An airtight connection creates a vacuum or suction effect that also causes siphoning.

  3. Measure and confirm the height of the drain hose.

    Most homes will already have the correct measurements, but it is good to check anyway to be sure. The drain hose should be positioned at least 18 inches high and no more than 96 inches high. You should not use a drain hose extension kit.

    These requirements are different if a sink is being used. The drain hose should be positioned at least 24 inches high for sinks and no higher than 35 inches.

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: wf42h5000aw-a2 stuck in spin cycle

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The problem is in the PCB and no not covered under the warranty.  Depending on your model and which PCB is used, a brand new PCB can run $150-$300 just for the part & probably another $200 for someone to replace it if you're not mechanically inclined or want to undertake replacing it yourself. You'll rpobably have to do this again in 3-5 years when the replacement PCB goes bad, that is about the average lifecycle for Samsmug's PCB's.

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