Galaxy Watch - Step Counter accuracy?

Constellation

Galaxy Watch - Step Counter accuracy?

[ Edited ]

 So I've been wearing the Galaxy Watch for 2 days now and I've noticed my steps are way way off compared to other wearable tech I've had(Fitbit & Apple Watch)

If I get up and walk to the printer, which is about 7/8 steps, it doesn't seem to count any at all. It seems the watch as a delay in counting steps. 

 

Does anyone else have this issue? It's quite annoying that it doesn't seem to count these steps.

186 REPLIES
Constellation

Re: Galaxy Watch - Step Counter accuracy?

Yes, I'm having this problem too. I used to do over 10,000 steps at work with my fitbit and just yesterday my galaxy said I did a little over 3,000. Its way off

Asteroid

Re: Galaxy Watch - Step Counter accuracy?

Yes its a common problem. I returned mine, since samsung isnt offering a fix at the moment. Lol i came back to see if its been resolved bc im looking at purchasing another smartwatch or possibly purchasing the samsung watch again buuuut guess its still a problem. 

Asteroid

Re: Galaxy Watch - Step Counter accuracy?

[ Edited ]

Same issue here, fitbit registers more then 8000 steps while galaxy watch only counts 2700. However the trend over the day looks equal on both trackers.

 

I did disable automatic recognition of epilectical and crossfit training as proposed as a work around  in a different post. 

Astronaut

Re: Galaxy Watch - Step Counter accuracy?

I'm having the same issue with my watch. I can walk down/up flights of stairs and walk around the house and it reads nothing! I have a two story house and must go up and down 20 times a day. Today I counted 26 times up 2 flights of stairs and it has only recored 1!

My fit bit records me as walking 15k steps most days. In 1 week I think the most I have had recorded

on my galaxy watch is 7k! I'm seriously with the battery being so bad, tempted to return it!! 

Constellation

Re: Galaxy Watch - Step Counter accuracy?

Pretty much the same issue with the galaxy watch.  Samsung seems to have no fix.  Does anyone know if this is a hardware or a software issue?   I have done all the things samsung says to do to fix it and keep getting the same results.  

Astronaut

Re: Galaxy Watch - Step Counter accuracy?

2 days with Galaxy watch and I have the same issue. 

Astronaut

Re: Galaxy Watch - Step Counter accuracy?

4862 on Galaxy watch vs 7985 on Pixel 2 and 7893 on Vector watch

 

Constellation

Re: Galaxy Watch - Step Counter accuracy?

I bought a galaxy watch yesterday. I noticed it will count about 16 steps then stop, if I reboot my cell phone, it will record another few then stop. 

 

Everything else seems to work. 

Samsung Moderator

Re: Galaxy Watch - Step Counter accuracy?

Hey guys, we're looking into this issue. Could you all provide the following information? 

Watch model number: 

Watch baseband / software version: 

Type of phone connected to: 

Bluetooth or carrier version: