Galaxy Watch - Step Counter accuracy?

Constellation

Re: Galaxy Watch - Step Counter accuracy?

Having the same issue here on the s3 Frontier. Phone is regularly recording 12,000+ steps per day. Watch is showing 2,000+. I got up this morning walked to the bathroom and then downstairs, watch showing 0 steps. I did another test where I counted out 200 steps, watch showing 6. It is WAY off.

Constellation

Re: Galaxy Watch - Step Counter accuracy?

I do. Sometimes the steps don't seem to count at all unless I'm out on an actual walk.

Constellation

Re: Galaxy Watch - Step Counter accuracy?

My watch model number is D488
Software version latest (when I click on the watch info)
Connected to a galaxy s9plus
Bluetooth version
My step count is way off, under by a lot. Please investigate.
Rachel
Astronaut

Re: Galaxy Watch - Step Counter accuracy?

Galaxy Watch (46mm) Silver (Bluetooth) SM-R800NZSAXAR

Tizen Version 4.0.0.0, Knox 2.3.0, R80XXAUBRH3

 

Steps and stair counts are way, way off.

Constellation

Re: Galaxy Watch - Step Counter accuracy?

Same issues, steps, battery life 16 hours, etc....

 

Watch model number: SM-R810

 

Watch baseband / software version: 4.0.0.0

 

Type of phone connected to: HUAWEI P20

 

Bluetooth or carrier version:  BLUETOOTH

Re: Galaxy Watch - Step Counter accuracy?

Same problem here

Constellation

Re: Galaxy Watch - Step Counter accuracy?

Main reason i bought it.   Love my other Samsung products but not this one so far,

model number:  SM-R810NZDAXAR

software version: 2,2,05,18091251

phone connected to:  note 8

Bluetooth

 

Hope this is resolved soon or ill have to return.

thank you

Constellation

Re: Galaxy Watch - Step Counter accuracy?

I have the same issue and it is so annoying because ever since I got it I haven't reached my step goal even once. I also participate in the monthly samsung health challenge and I'm way behind now.

Today I walked all day at work and I worked out for an hour and still haven't reach 4000 steps !!!

 

I'm thinking of returning it and switching to a different smart watch.

Constellation

Re: Galaxy Watch - Step Counter accuracy?

[ Edited ]

Yes, same for me.  It worked fine out of the box, but as soon as the Samsung Galaxy watch was sent, it broke the step counter.

 

Samsung need to fix ASAP.

Constellation

Re: Galaxy Watch - Step Counter accuracy?

Having the same issue about 2500 steps less than my fitbit, seriously considering returning my watch

 

SM-R810

Tizen 4.0.0.0

samsung  galaxy s8

bluetooth