09-30-2018 04:52 PM
10-02-2018 07:48 AM
I purchased my 46mm watch from Costco on Sat. My Step counter wasn't working out the box along with floors and HR monitor way off. I prefomed the fix by rebooting and disabling auto dectect for Row and Eliptcal, that worked for a day. This morning I get up and walk 2 miles and step counter shows 0. I'll be taking this watch back to Costco and either wait for updated models or get an Apple smart watch which will force me to purcahse an iPhone also. What really annoying is Samsung support either don't care or know nothing about the issue. I sent two support people multiple links to people having issues and no response.
10-02-2018 12:52 PM
Watch model number: SM-R800NZSAXAR
Watch baseband / software version: 22.214.171.124
Type of phone connected to: Note 9 from Verizion
Bluetooth or carrier version: Bluetooth
Is there an option to at least have the watch step counter include the phone's steps? Similar to the Health App? There's no reason why my phone should have more steps than my watch if my watch is always on.
10-03-2018 12:20 AM
I want to share my findings: by doing the following, I made some progress:
Steps to follow:
1) take off the watch
2) do a reset of the watch (settings-common-reset)
3) once the watch is booted, follow the instructions to connect again to your phone. Do nothing else, but once you have the chance, go immediately to the Health App - Settings and disable ALL automatic detections.
4) reboot the watch immediately after point 3 is done (don't wear the watch yet). Reboot/Reset can be done by pressing the home-button until the watch reboot/reset.
5) Once the watch is rebooted, wait for another minute
6) wear the watch en walk, check after a walk if the watch is counting. Don't look every xx seconds to the watch but count your steps in memory and verify.
=> After those manipulations, for me it's a lot better now. I still see that there are steps missing (eg if you only move 5 steps and you stop for xx minutes) and also stairs are still not 100%.
But when I used the watch for the first time I think only 30% of the steps were counted, now it's more than 95% I think.
Let me know your results via this post! Enjoy.
10-03-2018 05:26 AM
After emailing the CEO's office I received a call from a very helpful representative from the executives office. Though she was not able to tell me what is wrong with my watch, she was able to confirm there is no plan for a software patch to be released in the near future. All of the issues we have seen, poor step counting, poor HR monitoring etc., are known issues with the watch, with unknown solutions. She was not able to tell me how Samsung plans to repair them, and I didn't push for an answer. It's not her fault, she was being very helpful. I expressed my annoyances and stated the watch is going back to Amazon today.
I recommend anyone who still has issues to email the CEO office, you might get some answers.
10-03-2018 11:59 PM
SamsungCole asked me feedback, see below:
Model Code (Full) = SM-R800 Galaxy Watch (46mm) Silver (Bluetooth)
Baseband Version: Bluetooth / Wifi / GPS (Europe version)
Partnered Handset Info: Galaxy S7 Edge
Model Number: SM-G935F
Android version: 8.0.0
Samsung Experience-versie: 9.0
After following my solution, I still miss stairs (maybe because most stairs in Belgium are around 2,8m height-difference? I also miss still steps if I walk 5 steps, stop for xx seconds, walk again 5 steps, stop, ...
I have the impression that there is something 'hanging' but after a large walk it's working again. However with the manipulation I did this is now a lot better and I will not return it anymore.
I think it's now 90-95% accurate instead of 50% before.
10-04-2018 10:30 AM