Galaxy Watch not counting steps and not syncing with Samsung Health

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Constellation

Galaxy Watch not counting steps and not syncing with Samsung Health

My Galaxy Watch got an update yesterday (12/5) and it seems now the Samsung Health app on the watch is not working. It is not counting my steps and it won't refresh. Also, the Samsung Health app on my phone can't sync with the watch.

 

Anyone else have the same issue and know of a solution?

5 REPLIES
Constellation

Re: Galaxy Watch not counting steps and not syncing with Samsung Health

Yes- I am having the same problem. My steps and sleep are not recording or showing

  It was fine until the update  I really hate I spent the last money on this. It is basically nothing more than a watch. 

Samsung Moderator

Re: Galaxy Watch not counting steps and not syncing with Samsung Health

Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?

Constellation

Re: Galaxy Watch not counting steps and not syncing with Samsung Health

Model SM-R810

Baseband? Where do I find?

Bluetooth version

Paired with Note 8 android version 8.0

Samsung Moderator

Re: Galaxy Watch not counting steps and not syncing with Samsung Health

For baseband version go to settings> tap on about phone> tap on software information

Constellation

Re: Galaxy Watch not counting steps and not syncing with Samsung Health

Model SM-R810

Baseband N950USQS5CRK1

Bluetooth version

Paired with Note 8 android version 8.0