01-24-2018 06:49 AM
Floor count is incorrect depending on how you climb the stairs and how quickly you climb.
For example: Just now I climbed 3 floors (4 times) skipping a stair each time (I did quickly) and gear sport only counted 1 floor. If I go up 3 floors quickly stepping on each stair, gear sport might count 2 or 3 floors, but if I go at moderate space, gear sport will count 3 floors every time.
I am on my second watch and the behavior is consistent.
01-25-2018 07:56 AM
I know how frustrating it is to have your fitness tracker be inaccurate. Would you mind shedding some light on to what you are connecting your Gear Sport to?
Have you checked to make sure that your Gear Sport is up to date in the Gear app?
02-05-2018 07:56 AM
Hey, thanks for the heads up, @userL2lZBHurwH.
Did you have your Gear Sport tied to a Samsung device?