03-08-2018 09:23 AM
I have the same issue and have tested on an outside parking lot stairwell while connected to my S7 edge. Went up 6 flights yesterday and it counted 2. I've only had my Sport for a couple weeks now. On day 1 when I tried it in the house it worked fine and only appeared to miss 1 or 2 flights. since then it seems to not capture the information very well. Additionally, the other day I noticed the auto-walk feature doesn't seem accurate either. Started walking, system registered auto walk....20 minutes later it indicated I had walked for 10 minutes.
03-08-2018 06:36 PM - edited 03-09-2018 06:42 AM
I just bought my sport gear and love with the exception of the step counter. At first it worked then I started noticing inconsistency. I'll do three stairs and only get one count. I watched the the counter as I was doing stairs and it went up to 4, then all the sudden I watched it go to one!? Hope an update or patch will fix this. Very disappointing for such a cool sport smart watch.
03-11-2018 11:55 AM
I am connecting to my Samsung S7 edge. At first my watch worked correctly, but has since become completely inaccurate. I have made sure the wrist placement is correct and know that the watch counts 10 steps as a floor. I look at the watch while doing stairs and watch the count go up to 2 floors then the count changes right back to zero?!
03-20-2018 10:50 AM
I haven't found a workaround for this yet. It seems the Barometer/Altmeter is the key here. It may just be as accurate as we need. Everything I see is that 1 flight of stairs is 10ft difference in altitude. I think engineers need to change this to a +/- 10% for calculating floors.