03-29-2018 02:59 AM
Same here, connected to a Samsung S8.
It says it should count it if you climb 3 meters. Floors in my home are lower than that (approx. 2,7 meters), but even when climbing 2 floors it doesn't count any from time to time.
Is there any update regarding a software update that will fix this issue? Maybe even have a configurable elevation level per floor?
03-30-2018 09:17 AM
I really appreciate all of the detail you've provided, @userlpx0Nqy1d8, would you mind providing us with some information about your device?
* Model Number
* Software Version
This will help us get a better idea of which devices are seeing this behavior.
03-30-2018 08:44 PM
I am having this issue. I just returned a fit 2 pro to Best Buy for this reason. It would not register stairs but did register the elevator at work as stairs! I exchanged it for a gear sport and have the same problem. I am using a Samsung Galaxy 9, switching from being a long time apple user. I am disappointed but will keep the sport in good faith that this will be fixed.
03-31-2018 12:48 AM
03-31-2018 02:41 PM
Is this the only issue people are having with the Sport? I read some other things about the Tizen 3 update completely breaking the Fit 2 Pro, as in not counting steps, calories, etc. Is this the case for the Sport as well? I really want to pick one up but am a bit hesitant to.