04-16-2018 06:22 AM
When my Gear Fit2 Pro synchronizes weight data with S Health on my Galaxy S6, it's incorrect in multiple ways:
I've verified the clock is accurate on both devices. Profiles are accurate on both devices as well. Unit of measurement is even the same. Fit2 Pro is running the latest firmware, and S Health is up to date.
Is this a known issue? Anyone else run into this?
04-20-2018 11:19 AM
Good afternoon @user9R8f7iUfqe
I am sorry, your S health application is recording your height as 2'6"? I hope that was meant to be 6'2". I know even a few inches can throw off BMI calculations, but to be off by almost four feet. Do you have the time set to automatic on your phone, or manual? If it is set to automatic, most apps should sync with what it says on the phone.
04-23-2018 10:36 AM
Hello again, I just thought I would check back in with you, since we hadn't heard from you over the weekend. Did you still require assistance? We would be happy to help.
04-24-2018 06:51 AM
Yes it is still a problem. It sync's the wrong height every time.
It also now syncs sleep incorrectly by one hour. The clock is correct on both the Gear and phone. The sleep is recorded on the fit2 pro correctly, but when synced, shows as one hour later on Samsung Health. I.e. sleep of 12a.m.-6a.m. on wrist will sync as 1a.m.-7a.m. on Samsung Health.
04-25-2018 06:21 PM
If need be, you can also reach out to our Samsung Health Specialists at 1-855-795-0509.
06-14-2018 01:02 PM - edited 06-14-2018 01:05 PM
Same issue here! My gear fit2 is recording my height as 2'9", I am 6'2" . I've confirmed my height is correct both in my Health profile as well as my settings on my fit . I'm actually glad to see that this problem is affecting other people. Now I know it isn't just me!
Edit: Just to be clear, I am referring to the weight recording in Samsung Health, as reported by my Gear Fit2. (I am using a Galaxy Note 8)