04-24-2017 06:43 PM
Check your Samsung Connect, as well as make sure that the TV itself is compatible with your new phone. Does it at least find the TV if you try to do something like this?
05-12-2017 09:56 AM
Compatability? All Samsung phones are compatible with Samsung TV's, per Samsung support. I have the same issue with my mirroring issue as does my son and daughter and wife, all of us had either S6, or S7 and it worked fine until we upgraded to S8's
This is obviously a software problem that Samsung needs to fix on their next push.
If someone has a solution, post it.
05-12-2017 10:02 AM
My Samsung TV is paired to the phone, the phone recognizes the TV, The TV recognizes the phone. When you attempt to mirror, you get a black screen on the TV OR you get to see the home page on the phone but there is no interaction.
Post a fix, don't waste our time asking us to check compatibility, we're not idiots. That was a very insulting 1/100 answer.
$2800.00 Samsung Smart TV, $800.00 phone..........Admit it's an issue and post the fix or a time frame for the push.
05-12-2017 11:04 AM
My apologies, but that is not what I meant when I said compatible. It probably wasn't the right words to use, but you do realize that older televisions don't all run the latest version of the direct software needed for that. I'm honestly not familiar with the televisions themselves, and how often older models are kept up to date software wise/supported. The S8 is a brand new phone, which is why I ask...there very well could be something that needs to get updated, but I'm not the person who's going to be able to admit anything, post a fix, or even have a time frame on the push of it.
I'll make sure your concerns are forwarded though so that it can be looked into. Should any information get back to me on this, I'll make sure to update everyone.