No longer able to monitor oven

Asteroid

No longer able to monitor oven

I have a Samsung double oven that the app no longer talks to.  When I try to add it back to the app, it cannot find the AP.  It sees the AP just fine when I look at the oven control panel.  I've removed and readded both my refrigerator and cooktop and they find the AP just fine.  I'm currently using an Galaxy S7 running Android 7.  I've already tried reinstalling the app but to no avail.

MC - NV51K7770DS/AA

 

I think the oven's firmware may be the problem.  I went to a local retailer and tried to connect to one of their floor models and it worked just fine.  It was also running an older firmware than mine.

My current firmware is TIZEN 2.3.0 (WALLOVEN.PP.US.20170417.0637) 

The firmware on the store unit that is working is TIZEN2.3.0 (WALLOVEN.PP.US.20160811.1833)


I have 2 other Samsung smart appliances that work just fine.

90 REPLIES
Asteroid

Re: No longer able to monitor oven

Can someone help with this?

Samsung Moderator

Re: No longer able to monitor oven

Good afternoon, my apologies for my delay in reaching out. I am actually working with our product specialists on this for issues with the Smart Home app related to not only the Range but other units as well. I was hoping to get a quick response from them but it seems to be taking a bit longer than expected. Please bare with me and I will let you know once we get a response. 


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Constellation

Re: No longer able to monitor oven

I have the same oven and same issue. After I upgraded the firmware, I could no longer make a connection. Dont remember the old firmware version - but that one did work - I should have read this blog first! (see other thread).

Asteroid

Re: No longer able to monitor oven

Any help with this yet? This feature is the main reason I bought this oven. 

Asteroid

Re: No longer able to monitor oven

Any update on this yet?

Samsung Moderator

Re: No longer able to monitor oven

Sadly no updates as of yet. I'll let you know as soon as I hear something.


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Asteroid

Re: No longer able to monitor oven

I tried it on a microwave/oven combo unit over the weekend running a newer version of the firmware and it had the exact same problem.

Samsung Moderator

Re: No longer able to monitor oven

Thanks for the update, what firmware version?

Asteroid

Re: No longer able to monitor oven

TIZEN 2.3.0 (COMBIOVEN.PP.US.20170119.1423)