08-25-2017 10:29 AM
I have a Samsung double oven that the app no longer talks to. When I try to add it back to the app, it cannot find the AP. It sees the AP just fine when I look at the oven control panel. I've removed and readded both my refrigerator and cooktop and they find the AP just fine. I'm currently using an Galaxy S7 running Android 7. I've already tried reinstalling the app but to no avail.
MC - NV51K7770DS/AA
I think the oven's firmware may be the problem. I went to a local retailer and tried to connect to one of their floor models and it worked just fine. It was also running an older firmware than mine.
My current firmware is TIZEN 2.3.0 (WALLOVEN.PP.US.20170417.0637)
The firmware on the store unit that is working is TIZEN2.3.0 (WALLOVEN.PP.US.20160811.1833)
I have 2 other Samsung smart appliances that work just fine.
09-01-2017 12:45 PM
Good afternoon, my apologies for my delay in reaching out. I am actually working with our product specialists on this for issues with the Smart Home app related to not only the Range but other units as well. I was hoping to get a quick response from them but it seems to be taking a bit longer than expected. Please bare with me and I will let you know once we get a response.
09-06-2017 03:46 PM
I have the same oven and same issue. After I upgraded the firmware, I could no longer make a connection. Dont remember the old firmware version - but that one did work - I should have read this blog first! (see other thread).
09-14-2017 01:47 PM
Sadly no updates as of yet. I'll let you know as soon as I hear something.