Note 8 reboots when turning Wi-Fi off.

SOLVED
Constellation

Note 8 reboots when turning Wi-Fi off.

After the latest update from Verizon, my Note 8 will reboot every time I turn Wi-Fi off.  I can turn it on, but as soon as I tap to turn it off the screen goes black, reboots and I get the lock with blue/green circle spinning then prompt for my unlock code.  It also does it in safe mode.  I have done everything except a hard reset.  Anyone else having this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Constellation
Solution
Accepted by SamsungAdam (Samsung Moderator)
‎08-10-2018 03:59 PM

Re: Note 8 reboots when turning Wi-Fi off.

[ Edited ]

I read somewhere else that someone with this issue fixed it by uninstalling twc/charter/spectrum internet app that auto connects to wifi ... Might be worth a shot..ill give it a try and report back 

 

Update : Uninstalled my spectrum... And went into wifi networks and cleared out a bunch of old ones including any relating to time Warner or spectrum or cablewifi. 

That seemed to do the trick .. No more reboots when turning off wifi 

42 REPLIES
Constellation

Re: Note 8 reboots when turning Wi-Fi off.

I am having the exact same issue 

Samsung Moderator

Re: Note 8 reboots when turning Wi-Fi off.

Hello, Have you guys tried placing your phone in safe mode?

To get into safe mode, just do the following:

  • Power your device down
  • Then power it back on
  • Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on. 

Let me know how this works.

Constellation

Re: Note 8 reboots when turning Wi-Fi off.

Yes, it also does it in safe mode (mentioned in my initial post).  I have done everything short of a hard reset (clear cache, etc).

Samsung Moderator

Re: Note 8 reboots when turning Wi-Fi off.

Hey, so if you have already tried the different steps listed here and it's still not working properly for you, then repairs are recommended. You can message us here with the below information and we'd be happy to look into repair options for you: http://bit.ly/2Hy7fsE

Constellation

Re: Note 8 reboots when turning Wi-Fi off.

One interesting note is that a program I use to toggle Wi-Fi on/off automatically based on location (Smart Wi-Fi Toggle) can turn Wi-Fi off without causing the reboot. It is only if I use the toggle in the pulldown or under the Wi-Fi settings.
Samsung Moderator

Re: Note 8 reboots when turning Wi-Fi off.

Have you recently updated your software? 

Constellation

Re: Note 8 reboots when turning Wi-Fi off.

Yes .This problem started after the June 29 Verizon update for the note 8. June 1 security patch. Version ending (4CRF3)  The phone reboots if u toggle wifi off .Also in safe mode .

Constellation

Re: Note 8 reboots when turning Wi-Fi off.

Same here...after last Verizon security update.

Samsung Moderator

Re: Note 8 reboots when turning Wi-Fi off.

I recommend trying a factory reset. Make sure to back up all of your data before doing so.