Samsung Galaxy Watch pay not working

Constellation

Samsung Galaxy Watch pay not working

I recently got the new Galxy watch and it's not working at all when it comes to using my Samsung pay. I could pay pretty much to everything with my S3 Frontier, but I cannot with this one. Is there an update that I need?

20 REPLIES
Samsung Moderator

Re: Samsung Galaxy Watch pay not working

Can I have your full model code?

Constellation

Re: Samsung Galaxy Watch pay not working

SM-R805U

Constellation

Re: Samsung Galaxy Watch pay not working

Or are you looking for this one?

 

R805USQU1ARH1

Constellation

Re: Samsung Galaxy Watch pay not working

Or are you looking for this one? 

R805USQU1ARH1

Samsung Moderator

Re: Samsung Galaxy Watch pay not working

Are you receiving any error messages?

Constellation

Re: Samsung Galaxy Watch pay not working

I got a similar issue  when I select Samsung pay and it says to look at my phone  my phone opens up the app to setup but gives me an error saying cannot locate server and an option to retry or cancel  Retry doesn't do anything and cancel kicks me out of the app and therefore can't setup.

Samsung Moderator

Re: Samsung Galaxy Watch pay not working

@userLbOePdWssI Just to confirm, what type of phone are you using? 

Constellation

Re: Samsung Galaxy Watch pay not working

I'm using the note 9 and the new galaxy watch

Samsung Moderator

Re: Samsung Galaxy Watch pay not working

@userLbOePdWssI: Can I get the following information?

 

Phone:

Model Number

Baseband Version 

Carrier

 

Watch:

Model number

Current Software Version