Samsung Galaxy J7 Update Effects Battery

SOLVED
Samsung Moderator

Re: Samsung Galaxy J7 Update Effects Battery

Hey everyone, 

We did get some reports in another thread where folks have said that taking the battery out for a few moments and then restarting the device before attempting to charge has solved the problem. If you've tried this and are still not able to charge your device above 91% please send me a PM with the following information:

 

1) Name
2) Full Model Number
3) Carrier
4) Baseband Version
5) IMEI Number
6) Where you bought your device?
7) Where you currently use your device (region wise)?

     

Constellation

Re: Samsung Galaxy J7 Update Effects Battery

My daughter and I have this phone. Both are having this problem with the battery. Charging and draining problems. This update really messed things up. I love my phone. I hope taking out the battery works!!