3 weeks ago
So the Smart Home app was working fine on my iPhone 7+ Connected to my cooktop. I now have an iPhone X and the Smart Home app cannot connect to the server. I assume this is the Samsung server. I enter my username and password, it then goes off to connect and comes back saying the mobile device and the server cannot connect. It still works fine on my wife’s iPhone 7. Any help would be appreciated. Tried de installing and reinstalling the app, no help.
2 weeks ago
userjMpMLPhCzF - If the device(s) were purchased outside of the US then the mods here will not be of much help. (Not that our escalation seems to be helping much right now anyways -.-) If it is a European unit I recommend cross posting to our European forum here: https://eu.community.samsung.com/