Chromebook pro does not turn on (only blue light no screen)

Constellation

Re: Chromebook pro does not turn on (only blue light no screen)

I'm having the same issue. Solid lue light is on, blank screen.... I've tried everything people mentioned but not working....

Astronaut

Re: Chromebook pro does not turn on (only blue light no screen)

I'm also having the same issue with my Samsung Pro Chromebook. The blue light is on when I try to power up but the screen stays black. No resets are working. Please advise as this is a brand new unit that isn't working all of the sudden. Notebook Model XE510C24

Samsung Moderator

Re: Chromebook pro does not turn on (only blue light no screen)

I am sorry to hear this. Can I get the full model code of the unit? 

Constellation

Re: Chromebook pro does not turn on (only blue light no screen)

My model # is XE510C24

Constellation

Re: Chromebook pro does not turn on (only blue light no screen)

[ Edited ]

S/N <Hidden>

Samsung Moderator

Re: Chromebook pro does not turn on (only blue light no screen)

Give this a try: 

 

  1. While the power LED is blinking locate the Esc+ Refresh+ Power buttons
  2. Press and hold 3 at the same time
  3. When the buttons are held down at the same time correctly, the recovery screen will appear.
  4. Once the recovery screen displays, you must allow the Chromebook to charge for 10 minutes
  5. After the Chromebook has charged for 10 minutes, press the power button to turn off the Chromebook
  6. Lastly, press the power button once more to power it back on

 

Please let me know if this works out for you. 

Constellation

Re: Chromebook pro does not turn on (only blue light no screen)

The problem for me is that the power LED goes straight to blue and the once press the reset button with power, it turns to white LED for a second, then straight back to BLUE. As far as the screen, nothing appears on there.... 

 

 

Samsung Moderator

Re: Chromebook pro does not turn on (only blue light no screen)

I completely understand that. Have you tried performing the steps above before? 

Constellation

Re: Chromebook pro does not turn on (only blue light no screen)

I've tried those steps but not working for me. Do you have any other solutions?

Samsung Moderator

Re: Chromebook pro does not turn on (only blue light no screen)

If the above troubleshooting steps do not resolve the issue, then service repairs would be recommended.