Gear Sport Not Tracking Heart Rate When Exercising

Asteroid

Gear Sport Not Tracking Heart Rate When Exercising

[ Edited ]

Hi,

 

I recently bought a Gear Sport. It doesn't seem to be monitoring my heart rate when i am exercising. I select cycling or running and it starts tracking my heart rate for about 2 mins and then fixes on a heart rate and it doesn't change from then on.  I've attached an example file. Any fixes for this?

 

Thanks

95 REPLIES
Supernova

Re: Gear Sport Not Tracking Heart Rate When Exercising

Hey Community! Anyone else seeing this problem? Anyone have a workaround? Let us know!  Smiley Happy

Asteroid

Re: Gear Sport Not Tracking Heart Rate When Exercising

I am also getting this issue on my Gear s3. It was not present before the update to 3.0. See attached Tizen 3.0 bug https://imgur.com/gallery/jF0x1
Constellation

Re: Gear Sport Not Tracking Heart Rate When Exercising

[ Edited ]

I have the same problem. Also it doesn't track my heart rate when it auto detects an exercise?? Only when I select an activity.  Watch is set to continuous heart rate monitor mode. Any help would be appreciated 

Constellation

Re: Gear Sport Not Tracking Heart Rate When Exercising

as previosuly posted, I have the exact same issue. stops tracking and gets stuck at one value for minutes in a row

Supernova

Re: Gear Sport Not Tracking Heart Rate When Exercising

Hey everyone, for some basic troubleshooting: have you ensured that your devices and applications are all up to date? Have you reset the Gear? 

Asteroid

Re: Gear Sport Not Tracking Heart Rate When Exercising

Hi, 

Yes I updated everything I could and also have done both soft and hard rests. Nothing has helped so far. I'm really disappointed! 

Constellation

Re: Gear Sport Not Tracking Heart Rate When Exercising

Im having the same problem. Tryed updating but nothing changed.
Constellation

Re: Gear Sport Not Tracking Heart Rate When Exercising

I have this issue too. When cycling. It just stops monitoring my heart rate. I also have the issue of it not monitoring my heart rate properly or consistently during the day, even though I've set it to. There's so many major bugs other than this one that I'm considering taking it back for a refund.  I have little confidence in Samsung supporting their wearables after being burned twice with Samsung wearable tech. I think I'm over it and will just get my money back and never buy a Samsung wearable again.

Supernova

Re: Gear Sport Not Tracking Heart Rate When Exercising

 I understand. If you've done everything, including a factory reset on the Gear, I would recommend reaching out to one of other lines of support for immediate 1-on-1 assistance and see about setting up an evaluation and possible repair for your device. You can reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by using the Live Chat feature in your Samsung Plus+ app.