11-05-2018 04:02 AM
Have had this problem for months now and as the watch was bought in Korea and I'm now in the UK, Samsung don t want to know, so last night after sepia ing the battery myself, I did a complete reset of the watch and uninstalled Samsung Wearables from my phone, on starting the watch which automatically paired with my S8, I downloaded Samsung Wearables but did not restore the apps and also not installed the Samsung Apps Updates, now after 12 hours the watch is still at 70%, so looks like it's all running fine, just don't update the apps especially Samsung Health.
In my opinion, i would say Samsung have copied Apple, brought out a new product so any new updates causes the old product not to function properly.
11-06-2018 07:35 AM
I have this same problem (uk). Two days ago samsung replace battery for me but the issue is still there... max 7-8 hours on full battery. I try everything but look like nothing work for my s3... is like rubbish now and samsung is ignoring all !!!!!!!!!!!!!!!!!!
11-06-2018 08:14 AM
Hello mate, have you done what i explained, reset the watch, DO NOT restore your apps and DO NOT update the samsung apps, also uninstall Samsung Wearables from your phone and when you restart the watch let it pair with the phone and let it reinstall the Wearables App, once this is all done you can install your watchfaces, if you install any apps just do one at a time and see if it drains the battery, just DON'T update the Samsung Apps, from what i have read it is the Samsung Health app you update on the watch that causes the major drain.
I have had my watch on since 0430 hours and at 1613 it is at 69% a lot a better then recent days.
11-06-2018 08:34 AM
I believe that there is a bad batch of watches out there. My coworker has the same watch and doesn't have any issues with it. Mine is complete junk when it comes to battery life to the point that I mostly have to run it in power save mode. I was six days out of warrenty and tech support wanted to charge me to have the issue fix. My watch was a Father's Day gift and it wasn't cheap that is basically the only reason I haven't smashed it yet. Samsung needs to do more than software updates that are not working. We were sold faulty merchandise and it needs to be rectified immediately. I don't understand how can you produce a new model while the last model has issues.
11-11-2018 04:45 PM
Pardon my ignorance, can you explain how to uninstall wearable apps?
This is what I did: from the phone App, Settings>Apps and for every app in the list, the UNINSTALL option is disabled.
I have tried reset, have not updeted or installed anything new and still my S3 Frontier does not last more than 5 hours.
11-12-2018 07:26 AM
I dont know what phone your using, i got the S8, you need to the following
force stop the Gear S Plugin and Galaxy Wearable,
Uninstall both of those apps,
do a full reset on the watch,
when the watch restarts let it pair with your phone,
the phone should then automatically download both the Plugin and Wearable app,
open the Wearable App,
DON'T restore apps to phone
DON'T update apps on watch,
hopefully that should help out with the battery drain.
11-14-2018 11:57 AM
thank you for taking the time to respond.
I have the S9 phone.
In my apps I uninstalled the Gear Wearable. By doing that the phone automatically asked me if I wanted to uninstall 3 other apps:
Gear S Plugin, SASystemProviders, and Call Provider. Neither of which showed up in the apps list by itself.
by the way, I have a Bluetooth Gear S3, not one with phone line attached.
I have followed your instructions, will give the watch a try, and feedback the result once I find out if it changed my battery life.
11-16-2018 06:19 AM
looks like everyone has their own individual problems with the battery drain and my solve doesnt work for everyone, though i have found another app on the phone which caused a power drain, Samsung Smartthings updated the other night and i watched the drain, within 2 hours the watch went from 25%(after 36 hours of wear) to total drain, i uninstalled the app, recharged the watch and left it for 48 hours with the result of the watch being at 62%, i will now wear the watch after a full charge and see how long it stays powered.
11-20-2018 07:09 PM
Dear Samsung moderators,
I have received, last week, the update R760XXU2CRK2 described as to fix battery problems.
After downloading the update, resetting the watch and following all the recommended steps, I am experiencing the same battery life of 5 hours max.
Bottom line: IT DIDN’T WORK.
Please keep trying.