01-01-2018 06:38 PM
The same thing happened to me on the left ear bud. Both ear buds worked fine for the first week, but by the second week of usage the left earbud's volume was barely discernible. I had to pump up the volume to the max before I could hear the music (the right bud's volume was good but not great). I read your post and proceeded to try to clean the left earbud with a Qtip and some rubbing alcohol (yes the black mesh also came out when I twirled the Qtip). I cleaned the mesh and the transducer several times in span of two days, but unlike your experience, this did not fix the problem for me. The left earbud is still severly underpowered compared to the right ear bud. I have already requested an RMA from Amazon. My hope is the next set I get will not have this issue since I was really enjoying these earbuds while working out.
01-11-2018 06:24 PM
01-11-2018 08:53 PM - edited 01-11-2018 08:58 PM
Opinion: Would You Rather Have 2016 or 2018 IconX?
Samsung Gear IconX 2016
Pros: Heart Rate Monitor, Slim More Comfortable Ergonomic Design
Cons: 2-3 Hour Battery, Phone Calls Limited To Only Single Ear Connection, No Voice Activation Feature
Samsung Gear IconX 2018
Pros: 5-6 Hour Battery Life, Fast Charging, Dual Ear Bud Connection On Phone Calls, Voice Activation Feature Via Google Assistant, Bixby, Cortana
Cons: No Heart Rate Monitor, Bulky Less Comfortable Design, More Expensive
01-23-2018 04:02 AM
I had exactly the same issue, namely, I could barely hear the voice of the left earbud. As strange as it is, the problem solved itself after fully charging both earbuds! When I read the accepted answer, I thought it was the moisture, maybe was, however, the volume is now fine just after this charging process. I suggest you to give fully charging a try, although I have no logical explanation for this, there is no harm in the end, right?