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02-28-2026 07:00 PM in
Samsung Apps and ServicesSo I'm trying to preorder the S26 Ultra and Buds 4 Pro, Everytime I do, I get the same error message.
"We're unable to verify part or all of your information, please review and update, then try again. If this issue persists, please visit a trusted retail store to purchase."
I've tried every troubleshooting method under the sun, double checking billing information, changing payment method, PayPal, Google Pay, clearing caches, ordering from different device/browser, using a guest account, waiting 24hrs, etc.
Samsung Support is insultingly unhelpful. I want to order from Samsung so I get all the pre-order deals. I can't think of any way to work around this issue. I've tried the email the CEO option, and haven't received a response (it's Saturday though). I can't get ahold of any support agent who's competent. This is so ridiculous. I've never had a company try so hard to not take my money.
Does anyone know the real solution how I can get around this??
If I wait until March 11th and buy from Best Buy, will they have the 1tb in Sky Blue? because I can't find it on their website right now.
Or does anyone know how I can get ahold of someone at Samsung who can actually help? Like an exec?
Solved! Go to Solution.