Comet
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08-10-2022
09:31 AM
1 Like
Make sure your smart remotes are each paired to their respective TVs. If not, then there is no way the TV would be able to obtain the battery level. Press and hold the Return and Play/Pause buttons on your remote to re-pair again.
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userlU6GzpQHMf
Comet
in 4K, 8K and Other TVs
08-01-2022 09:54 AM (Last edited 08-02-2022 06:24 AM ) in
08-01-2022
09:54 AM
10 Likes
I believe the reason why this is happening is because HDMI-CEC is launching Roku when you turn on the TV. You can disable that feature by going into Roku's Settings > System > Control other devices > Uncheck 1-touch play.
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userlU6GzpQHMf
Comet
in 4K, 8K and Other TVs
08-01-2022 09:54 AM (Last edited 08-02-2022 06:24 AM ) in
07-29-2022
08:27 AM
1 Like
Strange, I also have a 2021 model and Pandora works fine. I only have the basic plan so there are Ads but my playlists stream without any issues.
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07-01-2022
02:53 PM
What model do you have? My QN800A also received the 2001, and each time I connect my Xbox One X to the TV, it automatically enables Game Mode.
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07-01-2022
02:40 PM
Strange, I've been watching The Terminal List on my Q90B and am getting clear UHD HDR resolution.
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06-24-2022
07:54 AM
2 Likes
What year is your Frame? I believe in the TV Settings, there's an option to turn off "Start with Smart Hub Home".
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05-06-2022
09:00 AM
Your audio drop happens with TV Speakers? What cable box do you have?
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04-26-2022
12:38 PM
10 Likes
When you get into your slideshow, press the Enter key to bring up a popup for details/settings. Then toggle to the Slideshow Options icon (3rd one from the left) , scroll down to Duration Time. There you can change from 3min, 5min, 10min, etc. I believe the default settings is 3min.
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04-19-2022
02:29 PM
1 Like
The Xfinity Stream app will be released on 2022 TVs later in the year.
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09-02-2021
10:51 AM
Can you try to update your TV to 2016.1 and then see if the app still has issues?
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09-02-2021
08:24 AM
The folder "T-NKM2AKUC" (which contains the 'image' subfolder) has to be on the root directory of your USB.
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09-02-2021
07:21 AM
Once you download the file, you have to unzip it first before dragging that folder to your USB.
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09-01-2021
05:52 PM
There's a 1708.0 that just released on Samsung website (or over the network). Can you try that out and see if it resolves the lip sync?
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08-03-2021
08:31 AM
Strange, I have the 2020 model as well but our AT&T TV App works fine when playing back DVR recordings. Is it happening every time or sporadically?
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08-02-2021
01:40 PM
What is the DVR playback problem you're experiencing? Can you be more specific?
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07-08-2021
09:32 AM
Once you unzip the file, please rename the “T-NKM2AKUC_1560.5_USB_Up” folder to "T-NKM2AKUC" before dragging it to the USB. Then try the update again.
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07-06-2021
09:21 PM
You're currently on 1506.0 and USB update to 1560.5 fails? After you download the file, unzip it and drag it to the root directory of your USB before plugging in to the TV. Folder should look something like "T-NKM2AKUC".
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07-01-2021
08:01 AM
To see the full version, you can go to Settings > Support > About TV . Hope this helps!
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07-01-2021
06:50 AM
@userkwMkqxBkmI issue is fixed on latest version 1560.5, which you can find on the Support Page. Please update your TV to this version using USB method. Here is the link to download the firmware: https://www.samsung.com/us/support/downloads/?model=N0054558
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06-28-2021
09:32 AM
Samsung is aware of the issue and has a software update to fix this. You'll have to call 1800SAMSUNG and the agent should be able to share a download link for you to update your TV using USB.
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06-25-2021
02:29 PM
Do you have the 2020 or 2021 Q60 model? What picture mode are you on when flickering happens?
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04-28-2021
07:53 AM
When TV says Unknown, it just means that it couldn't automatically detect the type of STB you have and will ask you if you want to manually set up your TV so it can control the STB with your TV remote. If you skip this setup and exit out of that screen, you should still be able to see your STB video.
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04-28-2021
07:42 AM
When it asks you to enter model of your STB, just continue to hit No until after you see the 10th try. Then starting from the 11th try and up, point the remote at the STB and check if the remote controls your STB.
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04-27-2021
09:07 PM
How long does it take before TV turns off while using the Internet app? What about YouTube app while in its paused state?
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04-27-2021
08:31 PM
Try Universal Remote Setup again, but when you get to the Channel Up/Down part, try to control the STB starting from the 11th try (skip the first 10 tries). Oh, and make sure you point the remote at the STB.
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04-27-2021
08:21 PM
When it says Unknown, you have the option to setup Universal Remote Setup where you can control the STB with your TV remote. But make sure the STB is placed in front (or close) of your TV before the setup. Or, you can just hit the Return key to get out of the Unknown screen and not set up.
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04-08-2021
05:33 PM
From my understanding, that STB does not support CEC. But if your TV is still able to control your Blu-ray, then maybe CEC isn't the issue.
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04-08-2021
04:29 PM
It's strange how Anynet+ is behaving differently on your TV sets depending on firmware. Perhaps hold off updating your TV to 1420 for now?
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04-08-2021
03:45 PM
I am getting the same black screen you're seeing while using that app and doing channel changes. I've read that the issue needs to be fixed by YouTube.
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