About SamsungNik

SamsungNik · ‎11-08-2019

Thanks for reaching out. We would suggest reaching out to your carrier for assistance with this concern.

SamsungNik · ‎11-07-2019

Unfortunately I do not have an image from the members app, but from a web browser or PC you can find the section at the top of your screen as pictured below:

SamsungNik · ‎11-07-2019

You can contact contact our Premium care line at 866-371-9501 directly.

SamsungNik · ‎11-07-2019

It is normal to feel a bit of heat coming from the phone. The S10 and Note 10 series both are more powerful devices compared to the rest of the Samsung lines and are also much thinner than previous models. Due to this, they must vent the heat from areas on the back and sides of the device in order to prevent catastrophic failure internally. That being said, you never want the phone to be too hot to touch. If it's getting so warm that it becomes uncomfortable to hold, you will want to have the device evaluated by an authorized technician.

SamsungNik · ‎11-06-2019

If you have forgotten your password, then you may have to reset the phone to get into it. This does wipe the phone, however, so anything not backed up would be gone. You can always try using findmymobile.samsung.com or the Android device manager to try and set a new temp password, but these methods will only work if remote accessing was enabled prior to being locked out of the phone.

SamsungNik · ‎11-06-2019

You will need to speak to your carrier first to ensure your SIM card is still valid on their network. They can also test a second SIM card to ensure the reader in the phone is still functioning properly. In the event the reader is the problem, repairs would be recommended. You can check with your local uBreakiFix for a walk-in repair visit.

SamsungNik · ‎11-06-2019

You will need to call and speak with our accounts team, they will verify your identity and then can help you change the details on the account. 🙂 They can be reached at 855-795-0509 directly.

SamsungNik · ‎11-05-2019

From here you really have two options. The first is that we can look into getting you a new pair of headphones under warranty. Alternatively, you can get one of the official adapters to test additional headsets in the event that it's not the headphones at fault. If it turns out that it is not the headphones at fault, repairs would be recommended for the phone itself.

SamsungNik · ‎11-05-2019

It is not a known issue by means that Samsung is doing anything special for it. If the phone needs repairs you can seek repairs under warranty by messaging one of the mods directly or by using one of the methods @VerbumVeritum posted above.

SamsungNik · ‎11-05-2019

Typically repairs would be recommended. If the watch is out of warranty, the out of warranty fees would apply.

SamsungNik · ‎11-05-2019

You are welcome to check www.samsungparts.com, they're Samsung's authorized parts distributor. You can call them at 800-627-4368 for a more accurate inventory.

SamsungNik · ‎11-05-2019

We cannot confirm that it is going to be a feature, therefore we cannot give you a date. The solution at this time is the already escalated feature request. I am sorry there is not more we can offer.

SamsungNik · ‎11-05-2019

There is no method to getting around the FRP lock without completely replacing the motherboard of the phone. Samsung can do this repair with a copy of the proof of purchase.

SamsungNik · ‎11-02-2019

Yeah, it seems like most carriers are only carrying the "latest and greatest" as far as their accessories collection goes. My spouse couldn't even get a case for his Note 8 after the Note 10 launched. I typically use Amazon for my cases, I use the Note 9 on T-mobile. I'm currently using a Casetego brand and it's comparable to Otterbox in durability, but much cheaper.

SamsungNik · ‎11-01-2019

If you have tried all of the steps listed here: http://www.samsung.com/us/support/troubleshooting/TSG01003100/ then repairs would be recommended.

SamsungNik · ‎11-01-2019

Honestly we're just going through all possible troubleshooting steps to try to narrow down what the cause of the issue might be. The next recommendations involve possible data loss, so please be sure anything important is backed up. From here I would really recommend a software re-flash to reinstall the OS and software. You could also attempt a factory reset if you haven't already, however, this only takes the phone back to factory settings so I don't know that it would be a permanent fix. As a third option, we do offer service repairs in order to have a certified technician evaluate the software and hardware to be able to diagnose the exact cause of the symptoms. Samsung offers walk-in service through uBreakiFix, and offers a ship-in option.

SamsungNik · ‎10-29-2019

I know this kinda dumb, but any change if you reboot the phone? Who is your carrier if you don't mind me asking? I personally have the Note 9 through T-mobile and don't have the same issue.

SamsungNik · ‎10-29-2019

Go into your Settings under Accounts and select the Google Account. From here you can edit your sync settings, try disabling the contacts sync and let us know if this helps at all or changes anything.

SamsungNik · ‎10-29-2019

I would recommend calling the support team at 1-866-647-9190.

SamsungNik · ‎10-26-2019

So this might not have any affect either, but any change if you force stop and clear the cache/data of the camera app?

SamsungNik · ‎10-25-2019

Unfortunately it is up to the product development teams in order to add or remove features. The only thing we can do is escalate the request, which was done back in August. Sadly I cannot guarantee an answer to any requests for new features.

SamsungNik · ‎10-23-2019

As a final test, can you load the phone into safe mode and tell me if the screen has the same yellowish tint?

SamsungNik · ‎10-23-2019

When switching to vivid, you should have a slider appear from cold to warm colors. Any change if you slide it to the colder side? Just to confirm, do you use any themes or home-screen launchers?

SamsungNik · ‎10-23-2019

Can you go into the display settings under screen mode and tell me if you are using Vivid or Natural?

SamsungNik · ‎10-23-2019

As a test, does it look yellowish when you open the picture from your gallery? Are you able to capture the difference in how they look in a screenshot?

SamsungNik · ‎10-23-2019

Hey there, have you checked to see if any of the blue light filters are enabled?

SamsungNik · ‎10-23-2019

If the unit was not purchased in the US, you will need to reach out to the support team in your area for assistance. If the unit is older and was purchased in the US, you will need to reach out to one of the following teams based on your location: 866-243-6498 - A/C Units East Coast 888-699-6067 - A/C Units West Coast

SamsungNik · ‎10-22-2019

Sincerest apologies for the negative experience. The Samsung limited warranty is a repair warranty that covers each device for parts and labor in the event repairs are needed within the first year of ownership. Samsung does not offer loaner devices and all repair options must be exhausted before Samsung will consider other options like refunds or replacements. This is why it is recommended to purchase and keep insurance through your carrier/retailer in the event you would prefer a replacement device.

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