SamsungNik
Honored Contributor
- 1218 posts
- 233 likes given
- 495 solutions
- 497 likes received
- About SamsungNik
11-12-2019
11:11 AM
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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11-12-2019
09:30 AM
I recommend reaching out to the Samsung Pay team directly at 844-726-7297.
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11-09-2019
10:55 AM
No worries, since it was purchased from us you can check with our eCommerce team about trying to exchange the case. They can be reached at 855-726-8721 directly. Alternatively, I can set up to service the tablet itself. It is possible that it's software related and not something in the case itself at all. Sadly though, only a certified technician would be qualified to offer that exact diagnosis.
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11-09-2019
10:36 AM
Would you mind providing me with the ticket number for the service set up for you?
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11-09-2019
10:14 AM
1 Like
The pre-installed screen protector is currently only available at Samsung authorized service centers like uBreakiFix.
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11-09-2019
10:12 AM
Apologies, when we ask for error messages we typically mean the ones that are like "E000008" or what have you. And when you mentioned the keyboard cover, we assumed you meant the keyboard dock. It honestly sounds like something is wrong with the cover case specifically. Where was it purchased? Do you have the option to exchange it through your retailer? Alternatively, you can take the tablet and the case to your local uBreakiFix to see if they can help get it connected for you. They will be able to confirm if it's a defective case.
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11-09-2019
08:46 AM
1 Like
US devices do indeed support LTE with the Carriers, however in the US we only use GSM and CDMA networks. If your phone is international, you will need to speak with a US carrier to ensure your device is compatible with the network they support. So from your current GSM network to a GSM, CDMA to CDMA, etc. :)
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Re: Bluetooth can't pair / connect to Windows 10
11-09-2019
06:32 AM
Since it is an issue within Android, you would need to report this with Google as they make the OS.
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11-08-2019
01:31 PM
With the "sorry, unable to complete the action you requested" error you are receiving, rest assured you are not alone. This is an ongoing error message that our teams are working to fix.
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11-08-2019
11:35 AM
1 Like
Unfortunately it is not a feature at this time, however, we appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. :)
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11-08-2019
09:13 AM
You can find information on compatible software and apps at the below links:
https://www.samsung.com/global/galaxy/apps/samsung-dex/
https://help.content.samsung.com/csweb/faq/searchFaq.do
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11-08-2019
09:01 AM
Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/in/support/#contactus
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11-08-2019
08:38 AM
Thanks for reaching out. We would suggest reaching out to your carrier for assistance with this concern.
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Re: Forum groups
11-07-2019
11:04 AM
Unfortunately I do not have an image from the members app, but from a web browser or PC you can find the section at the top of your screen as pictured below:
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11-07-2019
10:50 AM
1 Like
You can contact contact our Premium care line at 866-371-9501 directly.
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11-07-2019
10:48 AM
To get it replaced you will need to speak with a retailer for purchasing. You are welcome to check samsung.com for available deals or any local carrier.
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11-07-2019
10:42 AM
It is normal to feel a bit of heat coming from the phone. The S10 and Note 10 series both are more powerful devices compared to the rest of the Samsung lines and are also much thinner than previous models. Due to this, they must vent the heat from areas on the back and sides of the device in order to prevent catastrophic failure internally.
That being said, you never want the phone to be too hot to touch. If it's getting so warm that it becomes uncomfortable to hold, you will want to have the device evaluated by an authorized technician.
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11-06-2019
02:54 PM
1 Like
Please ensure you have first reported any errors via the proper Beta feedback channels.
You can find out more info and how to un-register here: https://us.community.samsung.com/t5/Galaxy-S10/One-UI-2-0-Android-10-Mega-Thread/td-p/880136
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11-06-2019
02:37 PM
3 Likes
The Beta is not available for the Galaxy S9 at this time.
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11-06-2019
11:03 AM
1 Like
Honestly, with everything you've already tried, repairs would be recommended. You are welcome to check with your local uBreakiFix for walk-in repair services.
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11-06-2019
10:48 AM
If you have forgotten your password, then you may have to reset the phone to get into it. This does wipe the phone, however, so anything not backed up would be gone. You can always try using findmymobile.samsung.com or the Android device manager to try and set a new temp password, but these methods will only work if remote accessing was enabled prior to being locked out of the phone.
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11-06-2019
09:51 AM
You will need to speak to your carrier first to ensure your SIM card is still valid on their network. They can also test a second SIM card to ensure the reader in the phone is still functioning properly. In the event the reader is the problem, repairs would be recommended. You can check with your local uBreakiFix for a walk-in repair visit.
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11-06-2019
09:41 AM
1 Like
You will need to call and speak with our accounts team, they will verify your identity and then can help you change the details on the account. :)
They can be reached at 855-795-0509 directly.
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11-06-2019
09:37 AM
3 Likes
At this time this has not been added as a new feature. I will tag it on the forum for you so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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SamsungNik
Honored Contributor
in Qled and Frame
11-06-2019
09:35 AM
- last edited on
03-31-2020
08:23 AM
by
SamsungBri
11-06-2019
09:35 AM
12 Likes
By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.
Unplug the TV for 30 seconds.
Unplug the TV from the wall outlet or surge protector for 30 seconds, and then plug it back in.
Try to update the software.
In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
Disable the Power On with Mobile option.
TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed.
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below
http://www.samsung.com/us/support/service/location
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SamsungNik
Honored Contributor
in Qled and Frame
11-06-2019
09:35 AM
- last edited on
03-31-2020
08:23 AM
by
SamsungBri
11-05-2019
03:01 PM
From here you really have two options. The first is that we can look into getting you a new pair of headphones under warranty. Alternatively, you can get one of the official adapters to test additional headsets in the event that it's not the headphones at fault. If it turns out that it is not the headphones at fault, repairs would be recommended for the phone itself.
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11-05-2019
02:32 PM
It honestly varies depending on the carrier, it's a good idea to check with your prospective new carrier to see if they offer the features you are wanting before you make the jump.
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11-05-2019
02:14 PM
It is not a known issue by means that Samsung is doing anything special for it. If the phone needs repairs you can seek repairs under warranty by messaging one of the mods directly or by using one of the methods @VerbumVeritum posted above.
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Re: Samsung Gear Fit 2 Defect
11-05-2019
11:22 AM
Typically repairs would be recommended. If the watch is out of warranty, the out of warranty fees would apply.
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