SamsungCole
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- About SamsungCole
11-19-2019
03:52 PM
We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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11-19-2019
03:34 PM
Please be sure you are also reporting issues via the Beta Feedback section of the One UI app.
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11-19-2019
03:08 PM
You are welcome to reach out to our accounts team directly by calling (855) 795-0509.
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11-19-2019
02:25 PM
To add a picture to your replies here in the community, click the pictured icon below:
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11-19-2019
02:24 PM
Sadly the video wouldn't show the issue as our computers are not having the same problem. To take a screenshot for the Note 9 follow these steps:
At the same time, press and hold both the power button and volume down button for two seconds.
You'll see the screen flash, and the screenshot will briefly appear on the screen.
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11-19-2019
02:06 PM
1 Like
The Beta is currently only available on the S10 and Note 10 series devices.
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11-19-2019
01:59 PM
If you mean the official Android 10 Beta that Samsung is participating in, then no I am not incorrect. I am providing the information as provided by Samsung.
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11-19-2019
01:48 PM
1 Like
Factory unlocked devices are the only Note 10s here in the US that are eligible for the Beta. It does not matter which carrier these devices are on, all are eligible.
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11-19-2019
01:47 PM
1 Like
You can find the answer here: https://us.community.samsung.com/t5/Galaxy-S10/S10-One-UI-2-0-Android-10-Mega-Thread/td-p/880136
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11-19-2019
12:46 PM
Did the issue happen while in safe mode? Safe mode is not intended as a fix, but rather it is used for testing whether or not an app could be the cause of the symptoms. If the issue does not happen in safe mode, then an application or other downloaded software is what's causing the issue to happen.
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11-19-2019
11:17 AM
I strongly recommend having the watch serviced by an authorized technician in order to avoid bricking the watch or voiding any warranties.
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11-19-2019
11:14 AM
At this time, the Sling TV app is not compatible with the UN55JU6500FXZA and we cannot speculate on any future updates.
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11-19-2019
11:13 AM
Are you attempting to connect both at the same time, or is this a separate connection to a second unit where the error is occurring?
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11-19-2019
10:34 AM
At this time the Beta is only available on S10 and Note 10 devices.
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11-19-2019
10:33 AM
Factory unlocked Note 10s are the only Note 10 devices currently able to get into the Beta. There are also only a limited number of spots, so you may not have the option to register if the spot are currently filled. I recommend to keep checking though, because people do back out and the spots do open up for a short time.
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11-19-2019
10:31 AM
This is has been escalated with our specialists, though we have not heard back from them with an official response or fix. At this time, repairs are the only offered fix and out of warranty devices are subject to the out of warranty fees.
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11-19-2019
10:29 AM
Please report any issues using the Beta Feedback section of the One UI app.
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11-19-2019
09:59 AM
Please note, self-repairs are not recommended as this voids any existing warranties and any available accommodations Samsung could offer.
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11-19-2019
09:58 AM
If this is the only app not working, you will need to reach out to the developers directly.
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11-19-2019
09:56 AM
No need, I only ask for the benefit of all in this thread. I know it seems unrelated, but can I ask if you have also tried resetting your network settings on the device?
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11-19-2019
09:41 AM
1 Like
Have you tried removing the biometrics and setting them back up from the beginning? Be sure to move your thumb or finger around in different positions when scanning the print in. This will ensure the most accurate read each time you go to scan the print.
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11-16-2019
02:40 PM
2 Likes
Unfortunately AT&T and Verizon both opted out of the Beta. You will not be able to get Android 10 until after the full release.
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11-16-2019
09:25 AM
2 Likes
At this time the Beta is only available for the S10 and Note 10 series. There have been no official announcements confirming or denying if it is coming to any other models.
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11-16-2019
09:25 AM
At this time the Beta is only available for the S10 and Note 10 series. There have been no official announcements confirming or denying if it is coming to any other models.
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11-16-2019
09:24 AM
At this time the Beta is only available for the S10 and Note 10 series. There have been no official announcements confirming or denying if it is coming to any other models.
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11-16-2019
09:22 AM
Have you tried a second charger already to ensure its not the port itself that's failing?
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11-16-2019
08:46 AM
Samsung_FXb0dds you might also have the option to speak with your carrier. Some carrier locations have the ability to push updates, but I would check with them before heading into the store.
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11-16-2019
07:15 AM
We are aware of the issues with the Members app and our development teams are already working on resolving this. Sadly though, there is no ETA I could provide. For now, it is recommended to use a web browser or PC/Laptop to access community.
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11-16-2019
07:12 AM
1 Like
Your location and region play a big part in the apps that are available to you. This is why its not really recommended to take devices outside of their country of support.
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11-16-2019
06:40 AM
Hey there, I see you have also sent us a private message regarding this. I will follow up with you there. :)
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