About Samsung_Stephanie

Samsung_Stephanie · ‎07-06-2018

1230 is available on our website if you'd like to update over USB. You can find the site for the download here: https://www.samsung.com/us/support/owners/product/2017-uhd-smart-tv-mu6300

Samsung_Stephanie · ‎06-19-2018

So with our 2017 televisions, like the model UN55MU6290, the TVs do not have HDMI auto-detect in the same way that older models do. It does not detect the source and automatically name it, you must choose the name itself. If the TV recognizes that the named source has been "disconnected" then the TV will forget the named source and you will have to rename the source once it's reconnected. In this case, it seems the TV is recognizing that the PS4 is being disconnected rather than just powered off. Can you confirm that the PS4 is not being unplugged when you power down and this happens?

Samsung_Stephanie · ‎05-04-2018

It sure is, if any device shows as compatible with an S-pen then all S-pen models should work just fine. 🙂

Samsung_Stephanie · ‎12-20-2017

The default PIN is 0000. 🙂

Samsung_Stephanie · ‎12-02-2017

userZfp71kQVgY - Sadly we're a US forum so we won't be able to help you much. I recommend cross posting in our European forum for better assistance: https://eu.community.samsung.com/

Samsung_Stephanie · ‎12-01-2017

Sadly as previously mentioned we can't speculate. Literally we won't know about it until you do as silly as that sounds.

Samsung_Stephanie · ‎12-01-2017

user36JESsQrAX - Just to confirm, have you already tested a smart hub reset? Is the internet connection still showing a good connection? usersiJoZpZ3ib - Sorry to hear, can you confirm the exact model code of the TV and the software version you are running as well?

Samsung_Stephanie · ‎10-17-2017

Hey guys, sorry for our delay in response. I have been doing some research with our specialists on this in order to find out about the steps posted. (And why we didn't know about them to tell you guys about it.) It appears as though our teams are working on adding a menu option or something similar to make this feature available in response to you guys talking about it. It’s not fully available yet (Hence the weird steps) as they are still testing and working on things so that’s why nothing was ever mentioned to us yet. Naturally, like with any other update, I can’t speculate on what all will be added/changed nor could I even guess when it would be released but it seems there is something in the works to address some of your concerns. There could be un-forseen issues when completing these steps, so be aware of that when testing it out for yourself. If you do run into problems after trying these steps it wouldn’t hurt to post about them here.

Samsung_Stephanie · ‎09-16-2017

Sadly not, if the current pedestals aren't compatible then you would simply have to buy the compatible ones. Very sorry for the inconvenience.

Samsung_Stephanie · ‎06-27-2017

I've noticed it does seem to be slowly rolling out in batches, you can skip the wait by updating over USB too if you'd like. Steps for updating over USB can be found here if you need them: http://bit.ly/2pOiJ6q

Samsung_Stephanie · ‎06-27-2017

I am very sorry to those who it is still not working for, if you are not located in the US I cannot guarantee the 1180 update will work. Seems to be getting mixed reviews from what I have seen from people overseas. I must urge you guys to reach out to a support team in your area as myself and the other mods cannot do anything to help make them aware. The only engineers/developers we have the contacts for are based in the US. So as much as I want to help, I need you guys to seek help there as well as here. Even if they don't have a social media support system, bug them over the phone. Since this is a US based forum and for US customers, the fix is the 1180 update, I am marking this thread as solved. (Please note this can be changed if things change, this is just so other users have better access to the fix.)

Samsung_Stephanie · ‎06-21-2017

rknox, that issue is a little different as it has to do with the TV recognizing a PC is attached and auto-naming the input PC. Sadly there is nothing to fix that specifically just yet, but I have put in requests for it. I have not received any confirmation on if that is being worked on just yet.

Samsung_Stephanie · ‎06-21-2017

That's how it sounds to me, to have it switch if you want it - keep anynet+ turned on- and if you want it off disable Anynet+.

Samsung_Stephanie · ‎06-21-2017

Thanks, do keep me updated if it changes!

Samsung_Stephanie · ‎06-21-2017

So basically with the new update, if you turn off Anynet+ it fixes the auto-switching? Am I understanding that right?

Samsung_Stephanie · ‎06-21-2017

Thanks for confirming, I'm making sure to include models and usernames for those whom the update does not fix it.

Samsung_Stephanie · ‎06-21-2017

userqvLq2YNclx, you're in the US right? userp1Awfz2Xgo, sounds good. Let me know if it's still doing it in the morning.

Samsung_Stephanie · ‎06-21-2017

Yes, Sadly there really is no method to program the Samsung remote to a specific Samsung TV. As they operate on mixture of Bluetooth and IR, it would be hard to manage one or the other, if they are in the same vicinity. As both televisions will recognize the coding information coming from the remote, and will try to perform the demand. Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

Samsung_Stephanie · ‎06-21-2017

Glad to hear it seems to be fixing most of you guys' TVs, for those located in other countries the update may/should still be coming. Since I don't have access to other country information it's hard for me to gauge when/if it's out. I would recommend doing a following up with support teams in your areas to make sure the update is available.

Samsung_Stephanie · ‎06-20-2017

Hey guys, popping in to get a quick update from you guys. For US owners, has anyone updated to the 1180.2 version yet? Can anyone confirm if the update fixed the issue at all or not? Naturally they haven't told us when the update is rolling out nor did they tell us a version, so I am genuinely curious if this version helps/hurts anything?

Samsung_Stephanie · ‎06-17-2017

Have you already tested a country code reset of the TV? Steps found here: http://bit.ly/2rDdPuX

Samsung_Stephanie · ‎06-14-2017

It's something with the IR sensors in the televisions, I have this issue a lot in our product labs where there are multiple models. It's like the worlds most annoying puzzle when trying to get all TVs turned off at the same time. If you have the codes for your cable box I think it's possible to re-program. It also depends on the TV model, as our newer line runs off bluetooth and not IR.

Samsung_Stephanie · ‎06-06-2017

Sorry for the delay Aladdin, we never got the response. Mind resending this information to me here: http://bit.ly/2igAXKH

Samsung_Stephanie · ‎05-25-2017

Hey guys, Sorry it's been a while since I've posted but I have been working hard with our engineering/development team to get some answers for you guys. I can confirm that the article posted about from TheVerge is true. Samsung is indeed issuing an update around summertime but are still working with teammates to get an exact date of release. Thank you guys for sticking with me and I promise as soon as I have the exact dates and information I will update you here.

Samsung_Stephanie · ‎05-19-2017

I couldn't say for sure without a model code.

Samsung_Stephanie · ‎05-18-2017

Depends on the Extended Warrany's terms, I'd recommend speaking with them if that's something you would like to look into.

Samsung_Stephanie · ‎05-13-2017

All I can say is it has been escalated, we've passed on you're words and given them links to this thread and others. I'm sorry nothing has come of it yet, but they have assured us they are still working on it.

Samsung_Stephanie · ‎05-13-2017

Hey guys, We have gotten back a partial answer in regards to the TV when connected to the Nintendo Switch. The television has an autoo-detect feature, as most of you are well aware, which causes the TV to switch to the source of the Nintendo. This happens because the Nintendo is only in sleep mode and not fully turned off. This can be fixed by following the below steps: In the Settings Menu of the Nintendo Switch, select TV Settings. Find Match TV Power State, and select it to turn it off. This will stop the TV from automatically changing sources. This is only in regards to the Issue with Nintendo Switch. I have not heard anything back in regards to the rest of the issue, this is still being looked into. Thank you guys for remaining patient with us, I know it has been very frustrating to deal with for this long.

Samsung_Stephanie · ‎05-06-2017

You can try a country code reset: https://us.community.samsung.com/t5/TVs/How-to-Complete-a-Country-Code-Reset/m-p/74007#U74007

Samsung_Stephanie · ‎04-26-2017

userSVPJ6X5fP6 yours is actually a completely different issue. If the player is turning on when you go to turn on the TV then the player is picking up the IR signal from the remote. Other than blocking the player's IR sensor you won't have very many options for fixing it.

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